Angel M.
Junior Automation and Electrical Support Specialist
Open to offersNew to PlatformAbout
Angel M. is a 6th-semester Electrical Engineering student at Instituto Especializado en Estudios Superiores Loyola, specializing in industrial automation, PLC programming, and electrical circuit design. With robust experience in PLC automation and Siemens TIA Portal, he adeptly combines technical expertise in automation and electrical systems with a strong background in customer service. As a Provider Services Representative at Teleperformance DR / HCSC, Angel excelled in high-pressure environments by verifying healthcare benefits and managing a high volume of service requests, showcasing exceptional analytical thinking. His prior role as a Customer Services Representative at Global Educational Exchange highlighted his capacity for maintaining customer satisfaction through effective communication and problem-solving. Currently, Angel operates as a Freelance Appointment Setter and Social Media Manager, where he demonstrates his proficiency in digital outreach and appointment scheduling, while leveraging skills in Google Workspace and Office Suite. Fluent in Spanish and advanced in English, his multidisciplinary abilities make him well-suited for roles in technical support and electrical engineering.
Experience
Provider Services Representative
Teleperformance DR / HCSC · 2023 — 2026Addressed provider inquiries through email and phone within a fast-paced environment. Verified healthcare benefits and eligibility for providers while maintaining precise documentation and managing a high volume of service requests. Showcased strong analytical thinking and communication abilities, delivering consistent customer-focused solutions. Supervised KPIs and led the operational team, also provided tech support to operators.Appointment Setter, Social Media Manager
Freelance Appointment Setting · 2025 — PresentCoordinated appointment scheduling while maintaining precise service records. Provided clear service information and customer support, identified and qualified potential leads through digital outreach. Ensured a steady pipeline of qualified prospects by coordinating and scheduling calls with closers, supporting the sales process through initial contact and transitioning engaged leads to the sales team.Customer Services Representative
Global Educational Exchange · 2023 — 2024Facilitated customer assistance via email and phone communications. Organized appointments and upheld service records while delivering accurate service information and support, ensuring high standards of customer satisfaction.
Skills & Expertise
Education
- Bachelor’s Degree in Electrical EngineeringInstituto Especializado en Estudios Superiores Loyola (IEESL) · 2021 — Present
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