Angel G.
Senior Operations Team Lead
Open to offersNew to PlatformAbout
Angel Grace M. is a seasoned Senior Team Lead at Office Partners 360, Inc. in Cebu City, where she has directed operational support and people leadership functions since 2019 within the business process outsourcing sector. She oversees team performance, implements training programs, provides in-depth reporting—including end-of-day, bi-weekly, monthly, and quarterly business reviews—and ensures the accuracy of invoice data for business partners. Previously, Angel Grace M. worked as a Customer Service Representative at Qualfon Philippines, Inc., handling high-volume customer communications and offering technical support. Her expertise includes task management, Google Workspace applications, and document preparation, backed by an Associate degree in Hotel and Restaurant Services.
Experience
Senior Team Lead
Office Partners 360, Inc. · 2019 — 2025Oversees team performance and proposes improvement strategies and training programs to enhance efficiency. Ensures effective management of operations while confirming customers receive exceptional service. Assesses team progress and offers constructive feedback aimed at daily goal attainment. Prepares and sends end-of-day reports to clients and stakeholders. Conducts presentations for bi-weekly business reviews, as well as end-of-month and quarterly business reports. Guarantees the timely delivery of detailed and accurate invoice data to partners on a monthly basis.Customer Service Representative
Qualfon Philippines, Inc. · 2015 — 2018Managed a large volume of incoming calls to resolve customer inquiries and issues. Responded promptly and accurately to customer service questions. Delivered technical support to customers. Achieved high scores in quality assurance evaluations by actively applying performance feedback for personal growth.
Skills & Expertise
Education
- Associate in Hotel and Restaurant ServicesGolden Heritage Polytechnic College · 2008 — 2010
- High SchoolDr. Gerardo Sabal Memorial National High School · 2006 — 2010
- Elementary SchoolLanise Elementary School · 1996 — 2002
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