Angel M.
Mid-Level Automation and Electrical Engineering Technician
Open to offersNew to PlatformAbout
Angel M. is a 6th semester Electrical Engineering student at Instituto Especializado en Estudios Superiores Loyola, with a robust foundation in industrial automation and PLC Programming using Siemens TIA Portal. His technical expertise extends to Arduino-based systems and industrial control, blending his knowledge in electrical systems with significant customer service experience. As an experienced Provider Services Representative at Teleperformance DR, Angel effectively managed provider inquiries, verified healthcare benefits, and maintained high-volume service requests, demonstrating strong analytical skills and effective communication. His role as a Supervisor included KPI control and team leadership within the operation setting. Additionally, he has experience as a Customer Services Representative, providing support and maintaining service standards. Currently, Angel applies his skills in appointment setting as a freelancer, where he schedules appointments and identifies potential leads. Proficient in Spanish and English, with basic French knowledge, Angel is well-equipped for technical support roles in automation, electrical engineering, and remote services.
Experience
Provider Services Representative
Teleperformance DR / HCSC · 2023 — 2026Handled provider inquiries through email and phone in a fast-paced environment while verifying healthcare benefits and eligibility. Maintained precise documentation and addressed high-volume service requests. Displayed strong analytical and communication skills while consistently delivering customer-focused solutions. Oversaw control of KPIs and led the operation team, also provided tech support as a resource line and assistant to operators.Appointment Setter
Freelance Appointment Setting · 2025 — PresentManaged appointment scheduling and maintained service records while offering precise service information. Engaged in prospecting activities by identifying and qualifying potential leads.Customer Services Representative
Global Educational Exchange · 2023 — 2024Supported customers via email and phone communication, scheduled appointments, and kept service records. Provided accurate information and maintained high standards of customer satisfaction.
Skills & Expertise
Education
- Bachelor’s Degree in Electrical EngineeringInstituto Especializado en Estudios Superiores Loyola (IEESL) · 2021 — Present
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