Angel M.
Customer Service Representative
Actively lookingNew to PlatformPortfolios
About
Angel E. is a committed Customer Service Representative based in Davao City with over 2 years of experience, having provided excellent support through phone, email, and live chat channels. Her tenure at companies such as Alorica and VXI from 2023 to 2026 has been marked by a consistent ability to handle over 50 customer inquiries daily and maintain a customer satisfaction rating above 95%. Angel excels in solving customer complaints efficiently and is known for her effective use of Customer Relationship Management (CRM) systems, demonstrating adept conflict resolution and problem-solving abilities. She also possesses strong verbal and written communication skills, which contribute to her remarkable performance in fast-paced environments. Additionally, her proficiency with Microsoft Office and help desk software enhances her capability to manage time and multitask effectively. As a HUMSS student from Calinan National High School, Angel's educational background complements her customer service expertise.
Why hire me
You should hire me because I have relevant experience handling both Sales and Healthcare accounts in a call center environment. My experience has helped me develop strong communication, active listening, problem-solving, and customer service skills. I am comfortable speaking with different types of customers, understanding their needs, handling concerns, and providing appropriate solutions. My experience with a Healthcare account also taught me to be patient, empathetic, detail-oriented, and professional when handling sensitive customer information. On the Sales side, I learned how to build rapport with customers, identify their needs, explain products or services, handle objections, and work toward achieving sales targets. I am also adaptable, willing to learn, and comfortable working in a fast-paced environment. I believe my combination of healthcare and sales experience allows me to provide excellent customer service while also contributing to the company's goals andoverall succes
Experience
Customer Service Representative
VXI · 2025 — 2026Handled a high volume of customer inquiries daily via multiple communication channels. Focused on conflict resolution and ensuring customer satisfaction through effective communication. Documented interactions meticulously in CRM software.Customer Service Representative
Alorica · 2023 — 2025Managed over 50 customer inquiries each day through phone, email, and live chat channels. Addressed escalated complaints while providing timely follow-up support, collaborating with colleagues to enhance service processes. Recorded customer interactions and updated information in CRM systems.
Skills & Expertise
Education
- HUMSS StudentCalinan National High School · 2022 — 2023
Photos
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