0 viewsjobseeker
Angel J. — Senior Digital Operations and Support Specialist from Philippines

Angel J.

Senior Digital Operations and Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Angel J. is a seasoned Virtual Assistant with over six years of experience excelling in Digital Operations and as a Support Specialist. With two years of expertise in Amazon Seller Central and seven months in Cold Calling, Angel has provided exemplary support to clients across the US, Europe, and Southeast Asia. He efficiently handles calendar and email management, alongside customer support, graphic design, and content creation. Angel's proficiency extends to Google Workspace, HubSpot, and WordPress, leveraging tools such as Slack, Trello, Agorapulse, and AI applications like Jasper and Gemini. His role at PowerHouse Consulting Group involved content generation, multimedia creation, and managing client ticketing through HubSpot. As an Amazon Seller Central Manager at Forest International, he optimized storefronts and managed logistics. As a Cold Calling Agent for Alterra Real Estate, Angel excelled in lead generation and client outreach. His educational background includes a Bachelor's in Secondary Education from Mariano Marcos State University, complemented by multiple HubSpot certifications in digital and inbound marketing.

Experience

  • Digital Operations & Support Specialist

    PowerHouse Consulting Group · 2019 — 2026
    Generated and published content for social media management across client platforms. Designed and produced graphics, images, and video assets for digital campaigns. Managed the client ticketing system using HubSpot Service Hub, addressing inquiries and resolving Tier-1 support issues. Prepared monthly performance reports and client-facing data presentations. Developed and refined prompts for Gemini to create articles, headlines, and descriptions.
  • Customer Support - Associate

    Expedia Group · 2026 — Present
    Managed a high volume of inbound calls and live chats, delivering professional support to lodging partners. Diagnosed and resolved technical issues related to rates, inventory distribution, and connectivity solutions.
  • Amazon Seller Central Manager

    Forest International · 2022 — 2024
    Managed daily operations on Amazon Seller Central, ensuring compliance with platform policies and performance standards. Monitored account health and protected brand integrity by addressing customer disputes and negative reviews. Oversaw logistics for shipped orders to guarantee timely delivery and customer satisfaction. Organized product listings and uploaded high-quality visual assets to enhance the storefront’s competitive presence.
  • Cold Calling Agent

    Alterra Real Estate · 2018 — 2019
    Executed outbound calling strategies to qualify prospects and schedule appointments for real estate agents.