Angel M.
Mid-Level Virtual Marketing Assistant
Open to offersNew to PlatformAbout
Angel M. P. is a skilled Virtual Assistant and accomplished Customer Retention Specialist with a background in both telecommunications and digital marketing. With an academic foundation in Information Technology from STI College of Davao and AMA University Davao, she has developed a robust skill set that includes proficient use of CRM tools, lead generation, and sales support. Throughout her tenure at Teleperformance, she excelled in managing inbound and outbound calls, delivering personalized solutions, and utilizing negotiation skills to enhance customer loyalty and retention. During her freelance work, she managed social media platforms, executed email marketing strategies, and assisted in converting leads into clients. At Jade Technology, her role as a Lead Generation Specialist involved handling inquiries about health insurance benefits with accuracy and empathy. Angel's career is distinguished by her ability to navigate fast-paced environments and consistently meet performance metrics.
Experience
Customer Retention Specialist / Technical Support (Telecommunications Account)
TELEPERFORMANCE · 2023 — 2025Managed inbound and outbound calls from existing customers to address service issues and resolve billing discrepancies to avert account cancellations. Delivered personalized solutions and exclusive offers to enhance customer loyalty. Applied strong communication and negotiation skills to achieve satisfaction and retention objectives.Lead Generation Specialist
Jade Technology · 2022 — 2023Responded to member inquiries about health insurance benefits and prescription drug plans with empathy and accuracy. Assisted clients with verifying coverage, checking claims status, and addressing billing concerns. Maintained HIPAA compliance while delivering high-quality customer service in a BPO setting.Back Office Support Specialist
MYND PROPERTY MANAGEMENT · 2020 — 2022Qualified potential clients through multiple channels including calls, emails, and social media. Produced high-quality leads to support the sales pipeline while maintaining accurate records in CRM systems. Coordinated with sales and marketing teams to implement strategies for customer engagement and lead nurturing.Virtual Marketing Assistant (Freelance / Remote)
Company not specifiedOversaw social media accounts (Facebook, Instagram) and created content to boost brand visibility and audience engagement. Conducted lead generation and outreach to identify potential clients. Managed appointment scheduling through Calendly and Zoom for streamlined client coordination and email moderation for prompt responses.
Skills & Expertise
Education
- Bachelor of Science in Information Technology Software EngineeringAMA University Davao · 2016 — 2019
- Bachelor of Science in Information TechnologySTI College of Davao · 2014 — 2016
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