Angel A.

Angel A. is a detail-oriented professional with 2 years and 8 months of experience in the BPO industry, particularly in telecommunications and healthcare accounts. She has honed her expertise in customer service, addressing billing concerns and effectively troubleshooting to resolve client inquiries. At Teletech Cebu (2022-2024), Angel served as a Customer Service Representative, where she managed account issues and delivered clear and helpful support. Later, at Cognizant Technology Solutions PH, Inc (2024-2025), she specialized as a Healthcare Customer Service Specialist, handling claims processing, explaining insurance benefits, and managing patient inquiries. Her role required a strong command over time management and attention to detail, skills that she is eager to extend into administrative and virtual support tasks.