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Angela A. — Mid-Level Customer Service Representative from Philippines

Angela A.

Mid-Level Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Angela E. is a detail-oriented professional with extensive experience in administrative and customer service roles across various industries. She previously served at the Municipality of LGU Roxas, where she excelled as part of the Bids and Awards Committee (BAC) secretariat, organizing meetings and maintaining a robust record-keeping system. At Petra Cement Inc., Angela undertook the role of Production Clerk, where she was responsible for managing data related to cement loading processes, ensuring accuracy and efficiency in operations. She further honed her customer service skills at Virtual Buddy 24/7 as a Call Center Agent, where she played a pivotal role in verifying customer healthcare plans and improving sales through quality customer transfers. Angela is proficient in Data Management, Customer Service, and Record Keeping. As a licensed teacher who passed the Licensure Examination for Teachers in March 2023, Angela also received recognition as a top sales agent during the Annual Enrollment Period, illustrating her commitment and effectiveness in various professional settings.

Experience

  • Call Center Agent

    Virtual Buddy 24/7 · 2023 — 2025
    Provided customer support by confirming health care plans and assessing customer needs related to services and coverage. Ensured the smooth transfer of high-quality customer calls to clients, contributing to improved sales.
  • Job Order

    Muncipality of LGU Roxas · 2020 — 2022
    Contributed to the Bids and Awards Committee (BAC) as a member of the BAC secretariat. Facilitated BAC meetings, ensuring effective communication and documentation. Prepared and organized BAC minutes while maintaining thorough record-keeping systems for all transactions and correspondence.
  • Production Clerk

    Petra Cement Inc. /Union Phil. Cement · 2022 — 2022
    Worked on a shifting schedule, managing data entry into the database related to the loading process. Assisted customers in verifying the appropriate quantity of cement loaded per their orders while documenting loading times. Also tracked and recorded reasons for stoppages.

Skills & Expertise

Education

  • Elementary Level
    Roxas Central School
  • Secondary Level
    Langatian National High School
  • College Level
    Andres Bonifacio College

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