Angela M.
Mid-Level Online Gaming Customer Service Representative
Open to offersNew to PlatformAbout
Angela M. is a detail-oriented Customer Service Representative with extensive experience in the online gaming industry. At IG Company Inc., she excelled in providing exceptional live chat support for online betting, addressing customer inquiries effectively and consistently achieving high satisfaction rates. Angela's role involved collaborating with team members to streamline communication processes, significantly improving overall service efficiency. Previously, at Teleperformance, she handled inbound calls, providing accurate responses to sellers' inquiries and executing back-office tasks that optimized workflow. Furthermore, Angela has experience as a Payment Officer, where she demonstrated her proficiency in cash flow management and accurate transaction processing at multiple companies, including Solaire Oriental Group. Her career is marked by effective problem-solving and strong communication skills, contributing to increased customer retention and satisfaction across various roles.
Experience
Customer Service Representative
IG Company Inc. · 2024 — 2026Delivered live chat support for online betting, effectively addressing customer inquiries. Handled customer relations to maintain high satisfaction rates through prompt responses and resolutions. Worked with teammates to enhance communication processes and service efficiency.Marketing Staff
Century Peak Tower · 2023 — 2024Assisted in online betting operations, focusing on account management and customer interactions. Engaged potential clients through marketing initiatives and interactive communication.Customer Service Representative
Teleperformance · 2020 — 2023Managed inbound calls, providing accurate answers to sellers' inquiries about their store operations. Completed back-office tasks such as bench mapping and page building for online stores, which optimized workflow. Enhanced customer retention through effective problem resolution and proactive communication.Planning / Transport Coordinator
DB Schenker Warehouse · 2020 — 2020Coordinated delivery routes for optimal efficiency, minimizing traffic disruptions and ensuring timely deliveries. Maintained precise records by carefully printing airway bills and performing data entry.Payment Officer
LY Company · 2019 — 2020Processed payment transactions accurately to ensure effective cash flow management. Reviewed account entries to confirm correct payment recordings, aiming to reduce discrepancies.Payment Officer
Fly Sky Services Inc. · 2019 — 2019Managed customer payment operations, timely enhancing customer satisfaction through efficient service delivery.Payment Officer
Solaire Oriental Group · 2018 — 2019Oversaw deposits and payments while ensuring accuracy and adherence to financial protocols.Secretary
JDLS Apartelle · 2017 — 2018Performed administrative tasks to support the operational efficiency of the organization.Order Management Officer
TSA · 2017 — 2017Facilitated order management processes to promote a seamless customer experience.Telemarketing
Dun & Bradstreet Phil. Inc. · 2015 — 2017Conducted telemarketing campaigns aimed at increasing customer engagement and service outreach.Sales Agent
Globe Telecommunication · 2014 — 2015Acted as a frontliner, successfully selling international SIM cards and call cards to a diverse clientele.Receptionist
Mall of Asia Arena Annex · 2014 — 2014Welcomed visitors and efficiently managed inquiries both in person and over the phone.Administrative Assistant
Wideband Communication Inc. · 2013 — 2014Supported administrative functions through effective communication and organizational capabilities.Outbound Agent
E-source Global Int. Inc. · 2011 — 2013Engaged potential customers by providing detailed information about health insurance products and services.
Skills & Expertise
Education
- Bachelor of Science in NursingArellano University · 2008 — 2009
- Bachelor of Science in NursingFar Eastern University · 2006 — 2007
- High School GraduatePhilippine Women’s University · 2001 — 2005
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