Angela T.
Senior Retail Operations Manager
Open to offersNew to PlatformAbout
Angela T. is a seasoned professional specializing in Regional Multi-Site Retail Operations and HR Development. With over 22 years of experience, she has expertly led multi-outlet operations within the telecommunications, F&B, luxury watch, and fashion retail sectors. As an HRD Corp TTT Certified Trainer, Angela has a proven track record in talent development, enhancing leadership capabilities, and fostering high-performing teams. Her expertise extends to areas such as Process & Performance Improvement, where she excels in optimizing workflows and standard operating procedures (SOPs) to boost service quality and operational efficiency. Angela's leadership style is hands-on, focusing on mentoring, recruitment, onboarding, and staff coaching to drive team performance and service excellence. Her strategic role in companies like U Mobile, City Chain Malaysia, PDS Solution, and Samsung Malaysia highlights her ability to execute commercial strategies, manage P&L accountability, and ensure brand consistency across regional operations.
Experience
Area Manager
U Mobile · 2025 — PresentOversaw multi-outlet operations in the Central Region, ensuring adherence to sales strategies, compliance, and service standards. Directed nationwide recruitment, managing the entire interview process, onboarding, and training coordination for staff across all locations. Provided mentorship and performance feedback to frontline and middle management, fostering leadership development. Applied root-cause analysis and operational insights to enhance workflow efficiency and service quality.Operations Manager – Malaysia Region
City Chain Malaysia · 2024 — 2025Managed over 30 outlets nationwide, overseeing one Operations Manager and two Area Managers to ensure effective commercial execution and brand consistency. Conducted audits and P&L analyses to find opportunities for cost savings and performance enhancements. Collaborated with the Hong Kong headquarters on merchandising, campaign initiatives, and performance metrics, implementing strategic operational plans for execution. Improved regional performance through retraining and compliance measures.Retail & Online Store Operations Manager
PDS Solution · 2021 — 2024Built a new F&B brand, leading the expansion to three outlets with approximately 30 employees while ensuring standardized operations. Held complete responsibility for P&L, focusing on cost management, margin optimization, and revenue growth across digital sales channels. Developed and executed SOPs for workforce planning and performance governance. Advanced operational enhancements, leading to improved profitability and customer experience.Retail Operations Manager
GVS Asia · 2015 — 2021Supervised multi-outlet retail operations across the nation, focusing on inventory management, store performance, and team execution. Led new store openings, overseeing layout design, SOP execution, and onboarding processes for new staff. Improved operational efficiency by standardizing procedures, reducing errors, and enhancing customer interactions. Coordinated with headquarters in Hong Kong on merchandising and performance reporting.Store Manager, Flagship Store
Samsung Malaysia · 2014 — 2015Managed daily operations of a flagship Samsung store with a team of 22, maintaining high brand standards. Enhanced operational workflows, inventory management, and service delivery to achieve operational excellence. Ensured a consistent customer experience while aligning store performance with corporate KPIs.Area Sales Manager
MPTimer Online Services · 2007 — 2013Oversaw mobile sales operations within multiple outlets in the Klang Valley and organized promotional events. Conducted training and coaching of team members to enhance service delivery and execution. Established systems for monitoring performance, managing inventory, and ensuring compliance.Area Supervisor
Opticz Sdn. Bhd. · 2003 — 2007Promoted from Sales Assistant to Area Supervisor, managing several outlets and junior staff. Implemented standardized operational procedures for inventory and team training. Executed performance assessments and root-cause analysis to address operational challenges.
Skills & Expertise
Education
- Malaysia Certificate of EducationSPM · — — 2002
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