Angela J.

Angela Janea L. is an experienced Customer Service Representative and freelancer with a focus on chat support and customer communication. She has significant experience in the food delivery and video streaming industries, where she managed multiple concurrent chat sessions with efficiency and precision. During her time at TaskUs and ATAIN, she honed her skills in customer service while specializing in billing and food safety inquiries, ensuring customer retention and satisfaction. At Teleperformance, Angela excelled in technical troubleshooting and was promoted to Nesting Ambassador, mentoring new hires. She is proficient in Microsoft Excel, Canva design, content and copywriting, and AI productivity tools like ChatGPT and CoPilot. Angela's academic background includes pursuing a Bachelor’s degree in Secondary Education with a major in English from the National College of Science and Technology, complemented by her accomplishments as an ABM graduate from Unida Christian Colleges.