Angela R.
Senior Content Moderator
Open to offersNew to PlatformAbout
Angela Rose S. is a seasoned Content Moderator and Customer Support Specialist based in Davao City with over seven years of hands-on experience in trust & safety operations, high-volume content review, and administrative support across the BPO and hospitality industries. At Centro and Concentrix CVG Philippines, she conducted meticulous video and user-generated content reviews, policy enforcement, and escalated safety, fraud, or compliance issues, ensuring strict data documentation and confidentiality protocols. Her work included annotation and classification of images, videos, and text to improve machine learning models and uphold platform standards. Angela also handled membership and account management in retail and performed front desk operations in hospitality, utilizing CRM & ticketing systems and remote collaboration tools to efficiently support customer and administrative workflows.
Experience
Video Content Moderator / Compliance Reviewer
Centro · 2025 — 2026Reviewed uploaded video content for adherence to platform regulations and legal requirements. Verified government-issued IDs and consent documents for authenticity, confirming participant age. Conducted identity validation and document checks to mitigate fraud and unauthorized content. Established thorough documentation before the content approval stage. Identified and flagged incomplete or suspicious submissions for further examination. Maintained confidentiality while handling sensitive identification materials. Scrutinized visual and document evidence with a detail-oriented approach. Complied with internal procedures related to compliance and data protection.Content Moderator/Data Annotator (Non-Voice Account)
Concentrix CVG Philippines, Inc. · 2022 — 2025Assessed user-generated content to confirm compliance with community standards. Investigated reports pertaining to safety, fraud, and violations of policy. Achieved high accuracy while maintaining productivity in a rapidly changing environment. Documented cases accurately and escalated intricate issues as required. Contributed to platform integrity and enhanced user experiences. Annotated content to aid in the training of machine learning models, thereby improving AI accuracy. Categorized a range of multimedia content to ensure adherence to policies and safety on the platform. Applied consistent tagging and classification methods across expansive datasets and documented annotation decisions for transparency.Content Moderator (Non-Voice Account)
Conectys Philippines, Incorporated · 2020 — 2022Oversaw high-volume content reviews while achieving stringent quality key performance indicators. Flagged suspicious activities and enforced compliance regulations. Addressed account escalations in a professional and impartial manner. Ensured compliance with confidentiality and data security standards.Membership Clerk
S&R Membership Shopping (Kareila Management Corp.) · 2016 — 2017Managed the processing of membership registrations, renewals, and billing updates. Assisted customers in resolving account-related issues and documentation inquiries. Maintained precise data entry and record management.Front Desk Associate / Reservation Officer
Hospitality Industry · 2012 — 2015Handled guest inquiries, managed reservations, and performed various administrative duties. Resolved customer complaints while ensuring a high level of service quality. Managed booking systems and facilitated payment processing.
Skills & Expertise
Education
- Bachelor of TourismWest Visayas State University · — — 2012
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