Angela M.
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Angela Mae A. is an IT professional with a BS in Information Technology from Pangasinan State University and substantial experience in the retail and customer service industries. As an IT Specialist at Robinsons Supermarket Corp (2022–2025), she managed POS-integrated systems, oversaw system migrations—including mobile payments and financial product enhancements—and delivered end-user training on SVA and Knowage Master Data setup. Her responsibilities included technical support, maintenance, handling ticketing systems like ServiceNow, Erequest, and JIRA Confluence, as well as budget suggestions for system improvements. Previously, at Customer Frontline Solutions, she led incident reporting and AWS-based report generation, managed technical troubleshooting, and facilitated system installations across Bayad Center branches. Angela Mae A. is recognized for academic excellence, holds a CSC Professional eligibility, and has received awards for research and thesis in the IT domain.
Experience
IT SPECIALIST
Robinsons Supermarket Corp · 2022 — 2025Oversaw system migrations, handling requirements, User Acceptance Testing, and deployment for POS updates, Telco Cashin Mobile Payments, and financial products such as Gift Certificate, Gift Card, and E-Gifts. Provided technical support and maintained IT delivery managed systems, including SVA and POS-integrated platforms, to assist business operations. Responsible for SVA and Knowage Master Data Setup, which included configuring Store, User Access, and Wallets, as well as delivering training for new users and manual creation processes. Escalated issues to L2 support and participated in investigations related to SVA and POS real-time transactions. Contributed budget suggestions and improvement recommendations based on system insights. Managed incoming requests through ticketing systems such as servicenow, Erequest, and JIRA Confluence, along with communication via email and Teams. Supported migrations and enhancements for Business Center Bills Payment.IT SERVICE HELPDESK
Customer Frontline Solutions · 2021 — 2022Coordinated incident report advisories and scheduled maintenance activities. Delivered technical assistance, including Bayad system installation across Bayad Center Branches, and examined discrepancies to provide findings to the reconciliation team. Handled report generation and log extraction using Amazon Web Services (AWS) for internal requests. Supplied basic technical support to colleagues and escalated concerns to L3 support when necessary. Addressed IT support queries through phone, email, and in-person interactions, while managing Jira Confluence Ticketing.GIP - CHILD LABORER PROFILING
DOLE Eastern Pangasinan Field Office · 2019 — 2020Identified potential child laborers across 37 barangays in Rosales and consolidated data to assess needs, coordinating referrals to relevant agencies such as DOLE and DSWD. Prepared weekly monitoring reports and assisted with job fair facilitation.
Skills & Expertise
Education
- BS Information TechnologyPangasinan State University - Asingan Campus · 2015 — 2019
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