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Angela M. — Mid-Level Administrative Specialist from Australia

Angela M.

Mid-Level Administrative Specialist

Australia 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Angela Mae Y. has cultivated experience across data management, IT support, administration, and customer service roles within industries such as outsourcing, Australian account management, and healthcare solutions. As an International Data Specialist at Cybalink Solution Inc., she was responsible for accurate data entry, import shipment monitoring, and financial record keeping using internal systems. Previously, as an IT Service Desk staff at First Data Corp, Angela handled technical inquiries, software troubleshooting, and ticketing through Service Now, Silva, and Active Directory. Her background includes administering quality assurance processes for Prime Solutions Hub’s Australian accounts, utilizing CRM and Data Force tools, and performing customer and accounts management in the BPO and healthcare domains. Angela is also proficient in Microsoft Office applications and Google Suite.

Experience

  • International Data Specialist

    Cybalink Solution Inc. · 2025 — 2025
    Entered and updated import removals data in internal systems, validating records for completeness and accuracy. Coordinated with agents and clients to address discrepancies and provide timely updates. Oversaw monitoring of import shipments, processed invoices, maintained financial records, and ensured compliance for audit and reporting requirements. Supported general administrative tasks and worked collaboratively with internal teams.

  • IT Service Desk

    First Data Corp · 2023 — 2025
    Handled technical inquiries via email, online chat, and phone, guiding customers through problem-solving steps and assisting with basic software troubleshooting. Entered verified information into the system, filed incident and request tickets using Service Now, and gathered necessary documents to address user issues. Utilized Silva, Service Now, and Active Directory while supporting general administrative functions and following up with customers.

  • Admin Officer

    Prime Solutions Hub · 2019 — 2023
    Implemented quality assurance policies, identified and resolved workmanship issues, and ensured compliance with standards and safety regulations. Engaged with clients to discuss concerns, documented audit activities, and recommended improvements. Handled customer concerns from partner contractors/installers, relayed issues to third parties, scheduled rework, and submitted reports to Victorian Energy Upgrades, using CRM and Data Force software.

  • Customer Service Representative

    Centexus Contact Solution · 2018 — 2019
    Presented medical braces to patients covered by health cards and managed data entry of verified information into the database accurately and promptly.

  • Customer Service Representative

    Blue Bean · 2018 — 2018
    Monitored assigned accounts for outstanding debts, planned actions to recover payments, and negotiated payoff arrangements. Addressed customer inquiries and complaints, resolved payment discrepancies, and ensured timely entry of verified data into the database.

  • Customer Service Representative

    SZS Outsourcing Solution · 2017 — 2017
    Scheduled appointments and maintained accurate and timely entry of verified information within the database.

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