Angela P.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Angela Rose B. is an experienced professional with a background in retail, logistics, healthcare, and digital marketing customer support. She has held positions such as Retail Associate at Adidas Philippines, Customer Service Representative at ESC Interactive Communication Services Inc and Alorica Teleservices Inc, Lead Generator/Appointment Setter for Minia&Co’s UK shipping services, and Consultant – Healthcare Account with HealthyBos Philippines. Most recently, she provided support as a Customer Service Representative for Stealth Solutions and Digital Marketing, an American fitness and health products provider. Across these roles, Angela has demonstrated expertise in CRM management, lead generation, data analysis, and the use of tools such as LC Pro Limelight, Vicidial, Zoiper, Gmail, Simple Texting, and Hubstaff to deliver efficient customer service and operational support for global organizations.
Experience
Customer Service Representative
Stealth Solutions and Digital Marketing · 2024 — 2025Fielded customer inquiries across phone, email, and SMS channels. Addressed product and service issues, documented client interactions in CRM tools including LC Pro Limelight, Cliq, Gmail, and Simple Texting, managed large volumes of inbound and outbound calls via Vicidial and Zoiper softphone systems, and tracked remote work activity and hours using Hubstaff.Consultant – Healthcare account
HealthyBos Philippines · 2022 — 2024Utilized automated systems to send faxes, emails, documents, and authorization or referral requests to doctors, patients, or insurance companies. Adapted communication frequency and materials to meet individual client requirements in the healthcare sector.Lead Generator/Appointment Setter
Minia&Co (Logistics) · 2020 — 2021Conducted lead research using online resources and deal profile matrices for a UK-based logistics business. Organized and entered data in databases and CRMs, performed spreadsheet data analysis, managed emails and diaries, and scheduled appointments with UK customers via softphone.Customer Services Rep
Alorica Teleservices Inc · 2018 — 2019Assisted customers with subscription services featuring radio and online streaming, clarified service details, and explained options available to subscribers.Customer Service Rep
ESC Interactive Communication Services Inc · 2016 — 2017Coordinated and reserved travel arrangements for customers, including accommodations, tours, and excursions. Provided information on travel requirements such as passports or visas, and addressed customer service inquiries while escalating calls as needed.Retail Associate
Adidas Philippines Incorporated · 2015 — 2016Maintained consistent sales records, handled customer transactions at the register, managed stockroom duties, and performed general sales associate functions within the retail environment.
Skills & Expertise
Education
- Computer System Design and ProgrammingAMA Computer Learning Center · 2012 — 2013
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