Angelbert B.

Oversaw the complete leasing process from property listing to tenant occupancy. Enhanced property listings on platforms such as Zillow to appeal to suitable tenants. Managed inquiries, ensuring effective lead engagement and follow-ups. Provided guidance to applicants throughout the leasing requirements. Conducted tenant screenings involving background and reference checks. Facilitated property showings and site visits. Reviewed application documents for compliance. Aimed to deliver a seamless leasing experience for both landlords and tenants.

Handled rental inquiries and tailored home searches based on client schedules, budgets, and relocation needs. Developed nurture workflows in Follow Up Boss (FUB) comprising onboarding and email sequences. Managed client databases, ensuring proper engagement through personal touchpoints. Fostered daily interactions within Facebook communities, including content posting and member onboarding. Performed targeted outreach to initiate conversations and booking opportunities. Implemented structured follow-ups for buyers, renters, and inactive leads to enhance conversion rates. Addressed high-volume resource requests while supporting community assistance through valuable insights. Coordinated group operations, guaranteeing effective onboarding and proper member placement. Provided daily updates, managed task coordination, and escalated issues to management. Facilitated team training and put into practice operational playbooks for improved workflows.

Organized the executive email inbox by prioritizing important messages for prompt responses. Tracked daily tasks, communications, and deadlines to bolster executive productivity. Overlooked lead management processes in Clean Pro (GHL) for precise tracking and follow-up actions. Managed client scheduling and appointments via ZenMaid to ensure effective crew allocations. Handled updates on scheduling, client onboarding, and service requests with precision. Updated and maintained KPI trackers to monitor profit, expenses, and performance indicators. Adjusted team schedules and tracked hours for accurate payroll processing. Assisted in calculating travel time and managing operational expenses. Sent onboarding and welcome packages to facilitate a positive customer experience. Created training resources, such as Loom videos, to aid in team onboarding and system use. Collaborated on onboarding systems for employees, covering payroll, benefits, and internal communications. Enhanced operational efficiencies through effective organization of systems and documentation.

Initiated operational workflows, enhancing task delegation and boosting team productivity across various departments. Managed user account setups and onboarding via BrandRamp, ensuring seamless integration for clients. Evaluated B2B sales funnel performance and identified areas for improvement in conversion rates and retention. Oversaw customer interactions through Intercom, working to resolve issues and improve overall customer satisfaction based on data insights. Coordinated cross-functional teams, aligning their priorities and timelines to achieve business goals. Maintained oversight of project timelines to ensure that deadlines and deliverables were consistently met. Conducted audits of landing pages to rectify errors and enhance performance for better conversion rates. Established and executed SOPs for improved scalability and operational efficiency.

Coordinated executive calendars, appointments, and daily operations to effectively manage team interactions. Improved and maintained the CRM (Follow Up Boss) for accurate contact management and lead tracking through tagging. Collaborated with vendors and internal personnel to ensure the smooth operation of systems. Organized tasks and projects in Asana, facilitating accountability and timely task execution. Assisted in implementing operational tools and systems according to business requirements, supporting property listing processes on platforms such as iList, Offerpad, and Opendoor. Managed billing, subscription services, and vendor payments with attention to detail and punctuality. Enhanced operational organization to promote efficiency and scalability.

Directed a high-performance dispatch team to ensure rapid response and effective service delivery. Managed driver assignments, tracking real-time ETA to minimize service delays. Addressed high volumes of inbound and outbound calls to assess needs and dispatch appropriate services. Streamlined payment processing and handled invoice management utilizing QuickBooks and Authorize.Net. Managed disputes, refunds, and insurance claims to ensure compliance and customer satisfaction. Utilized Towbook to facilitate dispatch operations and job tracking. Ensured transparent communication between customers and drivers.

Oversaw company-wide operations to enhance efficiency, scalability, and revenue generation. Developed and refined operational systems to ensure effective cross-department cooperation. Established risk management frameworks and contingency plans for business continuity. Led recruitment and hiring initiatives to form high-performing teams. Managed financial planning, budgeting, and performance tracking responsibilities. Created KPIs and reporting mechanisms for data-informed decision-making.

Executed outreach strategies aimed at driving client acquisition and bookings. Managed social media accounts to enhance engagement and support community expansion. Developed marketing campaigns based on performance data for continuous improvement. Created branded content to align with company values.

Qualified leads through outreach efforts, increasing appointment rates by scheduling visits. Managed appointment coordination and calendars to optimize time efficiency. Maintained and updated lead tracking systems for organized outreach. Improved engagement with prospects through email and text communications. Monitored appointment statuses and performed follow-ups. Supported sales initiatives by compiling customer information for team use.

Established and managed a virtual assistant agency, overseeing all operational activities and client interactions. Developed standard operating procedures, training systems, and operational frameworks for business scalability. Handled recruitment, onboarding processes, and employee performance tracking. Managed administrative tasks including payroll and contracts while ensuring effective communication with clients.

Implemented social media strategies to elevate engagement and increase brand visibility. Created and shared content across various platforms to attract followers. Coordinated influencer outreach initiatives and promotional events. Provided customer support through chat, email, and phone channels. Oversaw order inquiries and efficiently managed returns and refunds. Collaborated with teams to refine processes and enhance customer experience.