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Angelica D. — Mid-Level Retail Operations Specialist from Philippines

Angelica D.

Mid-Level Retail Operations Specialist

Philippines No experience yet 600 - 800 USD per month
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Angelica D., based in Butuan City, is a seasoned administrative and operations professional with over 8 years of experience in the retail and customer service sectors. She demonstrates expertise in resolving customer concerns, managing daily business operations, and offering efficient administrative support. Angelica is particularly focused on integrating her skills into an eCommerce team setting, specifically through Shopify and remote support systems. Her technical toolkit includes proficiency with Google Workspace, order tracking, and logistics coordination. In addition to her role-specific skills, Angelica is well-versed in tools such as Freshdesk and Google Meet, enhancing her capabilities in both customer interaction and team collaboration. She completed her education with a Bachelor of Secondary Education from the Eulogio "Amang"Rodriguez Institute of Science and Technology. Her career trajectory is aimed at delivering outstanding customer experiences while embracing emerging technologies and strategies within the eCommerce landscape.

Why hire me

I bring nearly 10 years of customer service experience, strong communication skills, attention to detail, and a willingness to learn. I'm dependable, adaptable, and committed to providing an excellent customer experience.

Experience

  • Department Manager

    Homeworld Shopping Corporation Inc. · 2025 — 2025
    • Resolved customer concerns professionally. • Prepared 100% on-time operational reports. • Coordinated with multiple departments. • Coached staff to improve service quality.
  • Department Head

    Retail Holdings Inc · 2023 — 2025
    • Managed inventory and documentation with high accuracy. • Led retail team and customer support.
  • Selling Supervisor

    SuperValue Inc · 2019 — 2023
    • Delivered excellent customer service. • Prepared reports and monitored inventory.

Skills & Expertise

Education

  • Bachelor of Secondary Education
    Eulogio Amang Rodriguez Institute of Science and Technology · 2012 — 2016

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