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Experience
QuickBooks Payroll Expert
Intuit · 2024 — 2026
Assisted clients with processing payroll for employees and contractors. Aided contractors in preparing their 1099 forms and supported clients/employees in the accurate preparation of W2s for taxes. Conducted bookkeeping tasks including accounts reconciliation and managed payable and receivable accounts. Prepared invoices and engaged in upselling products through blended communication methods including voice, chats, and emails.
CSR
BBW · 2025 — 2025
Handled processing of refunds, re-orders, and re-shipments for customers, as well as placing new orders. Communicated with clients using blended channels such as voice and chats. Served in this role on loan from Intuit due to high performance in sales before returning to original position.
Sales VA
Homeaglow
Facilitated bookings for cleaning services for customers through blended communication methods including voice and chats.