Angelica T.

Harlyn Mae F. is an accomplished Customer Service Professional with extensive experience supporting US- and UK-based clients across the healthcare, telecommunications, government, and property services sectors. She has excelled as a Customer Support Specialist at AwesomeCX, expertly assisting patients using platforms such as Salesforce and Athena Health for account management and appointment scheduling. At VXI Global Holdings, she provided technical and billing support for Comcast’s business clientele, resolving issues via CRM tools like Cafe and CSG. Her tenure at SiBS involved real-time lead capture and chat support in the property sector, while at GovAssist she managed high-volume inquiries related to government passport requirements, leveraging tools like Zendesk and Excel Sheets to maintain compliance and data accuracy.