Angelica E.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Angelica E. is an experienced Executive Assistant and lead generation specialist, with a background in supporting SaaS, e-commerce, insurance, telecommunications, and customer service industries. At Bruntwork (Liquid Learning), Angelica managed and maintained large-scale databases of over 1 million contacts using Salesforce, ZoomInfo, and Apollo, ensuring data accuracy to boost reliable outreach and sales. During her tenure with Happierleads, she supported C-level operations, managed integrated email systems with Zoho, HubSpot, and oversaw SEO blog content, prospect research, and revenue analytics. Angelica provided customer support for Shopify, addressing order management and chargebacks, and enhanced lead pipelines at Cloudstaff using data mining and market research tools. Her foundation includes specialized experience in insurance data entry at Nowcom Global Services and customer service roles with Sutherland Global Services and iQor Philippines Inc., demonstrating proficiency in CRM management, lead generation, and email support.
Experience
Lead Generation Specialist
Bruntwork (Liquid Learning) · 2025 — 2025Oversaw cleaning, updating, and maintenance of a database exceeding 1M contacts, ensuring accuracy and consistency while validating and enriching lead data using ZoomInfo, Apollo, and LinkedIn Sales Navigator. Added qualified leads and managed records in Salesforce, with cross-referencing of multiple data sources to maintain reliable contact records.Executive Assistant
Happierleads · 2023 — 2025Provided administrative and operational support to the CEO, organized client Gmail accounts, and managed blog content with SEO keyword optimization. Coordinated graphic design for blog posts, maintained HubSpot and Zoho CRM email systems, and managed email warm-up through Mailflow. Conducted prospect list building and research via Apollo and LinkedIn Sales Navigator, handled social media scheduling with SocialBee, responded to inquiries via phone, chat, and email, and managed interns' onboarding and evaluation. Contributed to revenue metric tracking and AI training for the Help Center.Shopify Customer Support
Company not specified · 2022 — 2023Responded to customer emails, chats, and calls, handled replacement and chargeback requests in alignment with company policy, and coordinated resolutions to disputes, refunds, cancellations, and order-related issues. Facilitated communication with suppliers on deliveries and returns.Lead Generation Associate
Cloudstaff Modern Workforce · 2021 — 2022Sent daily outreach emails to prospective leads, conducted market and lead generation research, and supported strategic planning with leadership. Managed lead tracking spreadsheets and sourced lead data using ZoomInfo, Apollo, and LinkedIn Sales Navigator.Insurance Data Specialist
Nowcom Global Services · 2020 — 2021Entered car insurance data accurately, managed insurance record requests, and performed data entry across designated systems while routinely verifying data quality.Customer Service Associate
Sutherland Global Services (AT&T) · 2018 — 2019Resolved billing inquiries and processed orders for internet, TV, and phone services through chat and phone channels. Discussed service offerings with customers, provided product recommendations, and created support tickets for service-related issues.Customer Account Specialist
iQor Philippines Inc. (Sprint) · 2015 — 2017Managed collection and processing of customer payments, addressed billing disputes, and recommended phone plan upgrades. Guided customers through account changes and resolved technical issues for phones and tablets.Consultant
Sutherland Global Services · 2014 — 2015Provided support with order processing including handling refunds and replacements, tracked customer orders, and addressed reward card and product inquiries. Resolved complaints, upsold pet brands, and offered information on available pets in store.
Skills & Expertise
Education
- Bachelor of Science in Social WorkUnibersidad de Sta. Isabel · — — 2013
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