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Angelica C. — Mid-Level Real Estate Cold Caller from Philippines

Angelica C.

Mid-Level Real Estate Cold Caller

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Angelica C. is a dedicated professional with a wealth of experience in the customer service and real estate industries. She served as a Team Manager at Alorica Clark Philippines from December 2016 to February 2023, where she led a team by performing weekly coaching, developing action plans, and providing call support, ensuring the achievement of set goals. Earlier, she worked as a CSR, managing account issues, sales, and technical troubleshooting. Angelica transitioned into real estate with HYPR Service as a Cold Caller from May 2023, effectively communicating product details and benefits to potential customers, ensuring sales targets meet and exceed expectations. Her digital marketing knowledge and analytical skills underpin her ability to enhance customer engagement and drive sales. With a Bachelor of Science in Information Technology from Holy Angel University, Angelica combines her technical and organizational skills to optimize business processes and customer satisfaction. Fluent in English, Filipino, and Kapampangan, she effectively expands her communication reach across diverse audiences.

Experience

  • Cold Caller for Real Estate

    HYPR Service · 2023 — 2026
    Utilized scripts to convey product features and pricing while highlighting their benefits. Accurately recorded customer information in a computer system, addressed complaints to maintain the company’s reputation, and ensured sales quotas were met. Handled incoming calls from prospective customers and maintained records of calls and sales.
  • Team Manager

    Alorica Clark Philippines · 2016 — 2023
    Conducted weekly coaching sessions to evaluate agents, developing action plans aimed at performance enhancement. Provided real-time support to agents during calls and communicated performance updates and relevant metrics to higher management. Monitored calls monthly and facilitated QA review sessions to improve customer experience.
  • CSR

    Alorica Clark Philippines · 2016 — 2016
    Addressed account and technical issues, explained billing details, and offered sales solutions to customers. Conducted troubleshooting for phones and hotspots.
  • Computer Technician

    Seirin Cafe · 2012 — 2016
    Maintained and repaired computer systems within the café, troubleshooting errors and ensuring hardware functionality.
  • Odds Compiler or Trader

    WinningFT · 2011 — 2012
    Established odds for various events, allowing customers to place bets. Monitored incoming bets and manually approved customer wagers.

Skills & Expertise

Education

  • Bachelor of Science and Information Technology Major in Computer Science
    Holy Angel University · 2009 — 2011

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