Angelica A.

Angelica A. is a skilled professional with a background in crew pool planning and healthcare customer service. She served as a Crew Pool Planning Manager Assistant at Inter Orient Maritime Industry Inc., where she effectively managed scheduling and deployment, coordinated with departments for staffing needs, and maintained compliance with company policies and safety standards. Her responsibilities included resolving scheduling conflicts, managing databases, and training new team members. Transitioning to the healthcare sector, Angelica worked as a Healthcare Customer Service Specialist at Task Us, Atlantis, and a Healthcare Associate at JNCC Global Solutions Inc. In these roles, she handled inquiries related to patient eligibility and claims, managed high-volume calls, and ensured the confidentiality of patient information per HIPAA regulations. Her proficiency in time management, problem-solving, and attention to detail contribute to her professional success in fast-paced environments.