Post a Job Free
0 viewsjobseeker
Angelica A. — Mid-Level Customer Service and Administrative Specialist from Philippines

Angelica A.

Mid-Level Customer Service and Administrative Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Angelica P. is a seasoned Customer Service Specialist with over 11 years of experience, primarily focusing on B2B communication within the Australian insurance sector. Based in Quezon City, Philippines, she has adeptly managed roles involving outbound calling, collections, and handling sensitive transactions. Her notable tenure at WNS Global Services saw her conducting strategic outbound calls to align client insurance policies with business needs, while also managing early-stage collections and client documentation. Angelica's expertise extends to administrative support, as exemplified by her work as a virtual assistant for diverse clients, where she mastered Microsoft Office, Salesforce, and handling platforms like Shopify. Her adaptability and attention to detail were further honed in roles at Manulife Philippines and AFNI, where she resolved complex customer issues and provided crucial support in high-pressure environments. Her educational background in Computer Science complements her technical proficiency and strong problem-solving capabilities in tools such as Google Workspace and Zendesk.

Experience

  • Customer Service Representative – Financial Account

    Manulife Philippines · 2026 — 2026
    Handled customer inquiries regarding financial products and services, assisted clients with account issues and policy-related questions, and ensured documentation was accurate and compliant with company policies.

  • Sales Admin Support / Transaction Processing

    Concentrix CVG Philippines, Inc. · 2025 — 2025
    Processed customer orders and provided email support, coordinated with internal teams for effective order fulfillment, and resolved client issues while maintaining service quality.

  • Virtual Assistant (Multiple Clients – Remote)

    Phonebeast, Palz & Co, Silverlake Psychology, YSK Corporation, Tabnine · 2021 — 2025
    Provided administrative and executive support across various industries, managed emails, calendars, and customer communications, handled order processing on platforms like Shopify and Amazon, conducted product research, and maintained organized workflows.

  • Customer Support & Escalations Specialist

    AFNI Philippines Inc. · 2017 — 2020
    Managed escalated customer concerns and complex issues, delivered post-sales support, and assisted team members with challenging cases.

  • Senior Associate – CSR & Collections Specialist (AU Insurance Account – Outbound)

    WNS Global Services · 2016 — 2017
    Conducted outbound calls to Australian business clients to review insurance coverage, ensured policies met clients’ needs, managed early-stage collections for delinquent accounts, and maintained accurate documentation of client interactions.

  • Sales Representative / CSR / Chat Support / SME

    Vcustomer · 2013 — 2016
    Handled customer inquiries through phone, chat, and email, processed orders, refunds, and account issues, and was promoted to SME where I trained new agents and managed escalated cases.

Skills & Expertise

Customer Service and Admin SupportAccounts ReconciliationsSalesCustomer Service Representative

Education

  • Bachelor of Science in Computer Science
    Asian Institute of Computer Studies · 2009 — 2011