Angelica O.

Angelica O. is an accomplished professional with a background in business development, administrative support, and technology advisory. She holds a BS in Criminology from Harvardian Colleges and has completed the Technology Entrepreneurship course offered by Harvard University via EDX. Her understanding of Lean Six Sigma principles is marked by her White Belt certification. Angelica has experience in SEO strategies, making web service proposals, managing client communications, and fostering relationships with small and medium enterprises. Her tenure at TechnologyAdvice honed her skills in assessing IT buyers' needs, and she served as the primary contact for technology solutions like CRM and project management tools. Angelica's adaptability and expertise in the construction industry are evidenced by her roles in customer service and marketing support at Remote Raven. Her technical proficiency is showcased through her work in advanced technical support for AT&T, helping troubleshoot mobile devices and maintaining high customer satisfaction. As a Transition Advocate at Concentrix/Convergys, she effectively trained new hires, ensuring they were well-prepared for real-world scenarios.