Angelica T.
Senior Finance and Operations Analyst
Open to offersNew to PlatformAbout
Angelica T., based in Metro Manila, Philippines, brings over nine years of experience in the finance and operations sectors, having worked extensively with multinational companies. She has honed her expertise in data analysis, financial reporting, account management, and comprehensive administrative support. Her professional journey includes nearly four years in Kuala Lumpur, Malaysia, with TDCX Malaysia, focusing on refund management and customer support for Scoot Singapore. Later, she contributed to Accenture's Order to Cash Operations as a Credit Management specialist, handling credit assessments and portfolio management for Google. Increasingly adept at using financial software like Salesforce and SAP, Angelica excels in maintaining efficient accounting operations. Her academic credentials include a Bachelor of Science in Business Administration with honors from the University of San Carlos. Angelica's achievements include receiving the Kudos Support Award at Lexmark International, where she supported global accounts payable functions across multiple regions.
Experience
Order to Cash Operations Analyst
Accenture (Google) · 2026 — PresentConduct credit management and portfolio management by reviewing credit risk, assessing financial statements, managing customer credit exposure, and making recommendations on credit decisions. Handle order release by reviewing blocked orders to ensure credit criteria are fulfilled. Perform credit assessments by analyzing customer financial data and payment histories to evaluate creditworthiness. Maintain and update customer credit profiles, limits, and related records through credit master data management.Refund Specialist & Fulfillment Customer Support (Refund)
TDCX Malaysia (Scoot Singapore) · 2022 — 2026Oversee refund case escalations along with payment postings related to Scoot Singapore operations. Manage urgent airline-related inquiries through email communication, outbound calls, and supervisory calls. Address payment issues, outstanding payments, urgent requests, and conduct collection efforts. Prepare notifications for rescheduling and manage retiming activities.Global Partner Payment & Consumable (Payables)
Lexmark International · 2018 — 2022Assist global accounts payable teams across regions including Canada, EMEA, ANZ, and the US. Manage the processing of payables payments and account management while overseeing the reconciliation of accruals. Create monthly payment and accrual reports for vendor managers worldwide, and resolve discrepancies with vendors through email and chat.Accounting Analyst (Receivable)
Ford International · 2016 — 2018Record vehicle sales and manage accounts receivable while supervising credit collections. Provide managerial reporting to facilitate decision-making processes and effectively address internal inquiries via phone and email.Contractual Billing Assistant (Billing)
Marriott International Hotel · 2016 — 2016Responsible for recording monthly billings and preparing reports to support managerial decision-making. Issue customer billings as part of billing operations.College Finance Internship (Credit & Collection)
Sun Life Canada · 2015 — 2015Assisted senior management with client proposals and supported banking as well as credit collection tasks through phone and email interactions.
Skills & Expertise
Education
- Bachelor of Science in Business Administration, Major in Financial Management & BankingUniversity of San Carlos · — — 2016
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