ANGELICA J.

Angelica Jane Y. is an experienced customer service professional with a robust background as a Customer Service Representative at VXI Global Holdings. She effectively maintained customer satisfaction by employing forward-thinking strategies to resolve concerns promptly. Her proactive approach to adapting to rapid changes and collaboration with colleagues significantly enhanced customer experiences and consistently achieved high client satisfaction rates. Additionally, Angelica showcased her expertise as a Teacher and School Publication Adviser at Mary's Bright Montessori School, where she worked with teachers, parents, and administrators to meet educational standards. With a Bachelor in Secondary Education Major in English from Camarines Norte State College, Angelica is also a certified LET Passer and NC II CSS Completer. Her core skills include sales expertise, classroom management, and critical thinking, which complement her comprehensive understanding of educational and customer service environments.