Angelica T.

I am a Registered Pharmacist and Healthcare Operations Specialist with experience supporting U.S. primary care physicians through high-quality administrative and patient care coordination. My expertise includes appointment scheduling, telehealth coordination, referral management, prescription refill processing, insurance verification, laboratory and imaging coordination, medical records management, and provider calendar support using Epic Hyperspace, Practice Fusion, and Tebra. Throughout my career, I have been recognized for my professionalism, attention to detail, adaptability, and ability to build trust with patients while managing high-volume administrative workflows. Supporting three physicians, handling 40–50 patient calls per shift, and coordinating 10–15 appointments daily have strengthened my ability to work efficiently in fast-paced healthcare environments. As a Registered Pharmacist, I bring a strong understanding of medical terminology, patient care, and healthcare regul

• Virtual Admin Staff

  Hello Rache · 2023 — 2026
  Conducted outbound calls for scheduling appointments and addressing patient inquiries. Engaged in inbound communications to remind patients of annual physical exams and collect outstanding balances. Handled the sending and faxing of laboratory and radiology orders, referrals, and medication refill requests. Processed information for new patients while liaising with providers and in-office staff.

• Fulfillment Assistant

  Plugwork · 2022 — 2025
  Managed the downloading and organization of tickets in bulk. Processed customer orders by dispatching tickets via the internal system. Gained knowledge of various ticket delivery methods and primary ticketing websites while understanding the system. Recognized and flagged discrepancies within the fulfillment workflow. Supported the team with various administrative tasks as needed.

• Admin Virtual Assistant

  Eminence Organics · 2022 — 2023
  Delivered remote administrative support by overseeing various tasks to ensure operational efficiency and effective time management. Managed email communication, scheduled appointments, maintained calendars, and coordinated meetings on behalf of the client. Created, formatted, and edited documentation, including presentations, spreadsheets, and reports as required.

• Pharmacist

  Research Institute for Tropical Medicine · 2019 — 2022
  Filled prescriptions and medications. Prepared Physician Drug Order (PDO) requests for inpatient consumption, facilitating endorsement to the ward and ICU as necessary.

• Bachelor of Science in Pharmacy

  St. Dominic College of Asia · 2022 — 2025