Angelica S.

Angelica M. is a dedicated Virtual Assistant and Customer Support Specialist based in Puerto Princesa City, Palawan. With over five years of focused experience in customer service, she has honed her skills in handling diverse tasks ranging from administrative support to specialized industry roles. At Foundever Philippines, she serves as a Guest Contact Center Representative, adeptly managing flight bookings, refunds, and travel inquiries with a focus on ensuring seamless customer experiences. Previously, Angelica accumulated valuable expertise at Optum Global Solutions as a Pharmacy Prior Authorization/Appeals Technician, responsible for eligibility verification and healthcare provider coordination. Her earlier roles at Teleperformance and ePerformax involved providing impeccable customer service for major telecom accounts such as T-Mobile and Sprint. Proficient in utilizing Microsoft Office, Google Workspace, and CRM Systems, she also brings her knowledge of Sabre GDS to the fore, further enhancing her capabilities in travel coordination. Angelica holds a Bachelor's degree in Communication Arts from Palawan State University, further solidifying her diverse communication and administrative skills.