Angelica R.
VIRTUAL ADMINISTRATIVE SUPPORT | OPERATIONS | CRM
Actively lookingNew to PlatformAbout
I’m a dependable professional with 10+ years of experience in business operations, customer service, CRM management, sales support, and administrative work. Most recently, I worked as a Virtual Admin, CS & CRM Support for an Australian share housing business, where I handled resident inquiries, bookings, email coordination, property listings, records, and accounts and payment support.
I’m comfortable working with CRM platforms such as Salesforce, HubSpot, Zoho, and Pipedrive, along with Google Workspace, Microsoft Office, Excel, Teams, Slack, and Zoom. My previous experience in business development and lead generation also helped me develop strong skills in research, data management, communication, follow-ups, and maintaining accurate records.
I’m organized, detail-oriented, dependable, and comfortable working independently in a remote environment. I’m open to supporting different types of businesses with administrative, customer service, CRM, and day-to-day operational tasks.
Why hire me
I bring a combination of strong administrative experience, customer service, CRM knowledge, and hands-on remote work experience. I’m organized, dependable, detail-oriented, and comfortable working independently. I can quickly learn new tools and processes and help keep day-to-day tasks, records, communication, and follow-ups organized so you can focus on running your business.
Experience
Virtual Admin, CS & CRM Support
ShareMyRoom (SMR) · 2026 — 2026Supported the operational and administrative functions of an Australian share housing business, including managing resident inquiries, coordinating bookings, and handling email communications. Assisted with property listings and maintained documentation, while providing accounts and payment support through billing inquiries and invoice updates.Remote Admin/Sales/CRM Support / Freelance
null · 2025 — 2026Managed CRM data, conducted email and LinkedIn outreach, scheduled appointments, and addressed client inquiries. Provided administrative support and handled lead management across various business functions.Business Development Representative
DENGAGE · 2024 — 2025Handled prospecting activities in APAC and EMEA, employing cold calls, email outreach, and LinkedIn interactions to identify potential clients. Maintained CRM data accuracy and ensured the handoff of qualified leads to Account Executives.Business Development Representative
CONTENTGINE · 2023 — 2024Conducted outbound prospecting efforts across US, EMEA, and APAC markets. Qualified leads and arranged meetings for Account Executives while maintaining CRM records and performing client follow-ups throughout the sales cycle.Lead Generation Team Lead
SPROUT SOLUTION PH · 2022 — 2022Led a lead generation team focused on achieving high conversion rates. Oversaw lead research, data cleaning, and quality control, along with preparing weekly and monthly performance reports.Research Analyst
TRUE BPO INC. · 2021 — 2022Performed lead research and contact verification utilizing sources such as Google, LinkedIn, and ZoomInfo. Collaborated with sales teams across US, EMEA, and APAC to qualify prospects and schedule appointments.Shift Manager
POINTED ARROW · 2019 — 2020Conducted outbound sales calls targeting UK-based clients, introducing various products and promotions while scheduling sales consultations.Appointment Setter
ELEVATIONE PH · 2019 — 2019Performed appointment setting functions, engaging with potential clients and scheduling consultations.Senior Back Office Rep
LIMITLESS PERFORMANCE (LPSI) · 2017 — 2019Supported sales operations through administrative tasks, client coordination, and documentation processes while handling back-office responsibilities.Sales Team Lead
S&L SERVICES INC · 2012 — 2017Led and trained sales teams, achieving consistent performance relative to sales quotas. Managed reporting processes along with lead tracking and data organization.
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