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Angelica T. — Mid-Level Customer Service Representative from Philippines

Angelica T.

Mid-Level Customer Service Representative

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Angelica T. is an experienced Customer Service Representative with a proven track record in the business process outsourcing (BPO) industry. She has supported clients at renowned companies including TaskUs in Meycauayan, IGT Solutions in Alabang, Convergys in Alabang, ePerformax in Pasay City, Teleperformance in Makati, and TDCX in Mandaluyong from 2016 through the present. Angelica T. leverages customer service, critical thinking skills, and communication skills to address customer needs across diverse operational environments. She also applies leadership skills developed by handling responsibilities across multiple organizations. Fluent in English and Tagalog, she bases her work in Pasig City and holds a high school diploma from the Lake Shore Educational Institution.

Experience

  • Customer Service Representative

    TDCX · 2024 — Present
    Currently addressing customer needs and ensuring satisfaction through proactive service.
  • Customer Service Representative

    TaskUs · 2021 — 2023
    Provided customer support and assistance in various matters, utilizing effective communication and critical thinking skills.
  • Customer Service Representative

    ePerformax · 2020 — 2021
    Handled customer inquiries and addressed issues, demonstrating strong problem-solving abilities.
  • Customer Service Representative

    IGT Solutions · 2018 — 2020
    Managed customer relationships and resolved queries through effective communication techniques.
  • Customer Service Representative

    Convergys · 2016 — 2017
    Assisted customers with their requests and concerns, focusing on delivering quality service.
  • Customer Service Representative

    Teleperformance · 2017 — 2017
    Engaged with customers to provide support, leveraging communication skills to enhance customer experience.

Skills & Expertise

Education

  • High School (old curriculum)
    Lake Shore Educational Institution · 2010 — 2014

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