Angeline P.

Oversaw an AR portfolio exceeding $60M across the US and Canada markets, ensuring collection KPIs were met while decreasing aged receivables for Strategic, Mid-Market, and SMB accounts. Engaged with clients consistently via calls and emails to secure timely payments. Reviewed aging reports and executed strategies to minimize overdue invoices and enhance cash flow. Collaborated with Billing, Credit, Sales, and Account Management teams to address high-volume disputes, thus improving turnaround times and client relationships. Managed open credit balances through processing refunds and applying payments, which helped in reducing outstanding credits and enhancing account accuracy. Processed high-volume invoices and uploaded them to platforms like Ariba and Coupa for swift approval and payment. Generated invoices through Stripe for efficient online payments. Handled a shared and personal email inbox while ensuring response times adhered to SLA standards. Assisted managers with month-end AR revenue report preparations and supported the training of new team members through knowledge transfer.

Managed an AR portfolio of $5M across the Nordic and Benelux regions, applying collection strategies aimed at decreasing aged receivables and enhancing cash flow. Negotiated payment terms with clients and effectively resolved billing disputes to bolster cash collections. Maintained oversight of open credit balances through refund processing and payment applications, which helped reduce outstanding credits. Served as a Certified Four-Eye Checker, ensuring data accuracy and compliance with customer data privacy standards. Implemented structured follow-up processes via calls and emails to enhance payment punctuality, while also monitoring team utilization and productivity metrics.