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Angelique D. — Junior Customer Support Specialist from Philippines

Angelique D.

Junior Customer Support Specialist

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Andi D., short for Angelique Divine, is a skilled professional with a strong background in the BPO industry. With a BS in Psychology from Eulogio Amang Rodriguez Institute of Science and Technology, Andi applies communication, organization, and problem-solving skills in fast-paced environments. As a Customer Services Associate at Accenture, Inc., Andi delivered exceptional customer support by effectively handling inquiries and resolving concerns, ensuring a positive client experience while consistently meeting performance targets. Andi has also worked as a Customer Experience Agent at Alorica Teleservices, Inc., and as a Virtual Assistant, leveraging skills in administrative support and social media management. Furthermore, experience as a Cashier at Surplus Marketing Corp. has honed Andi's ability to manage multitasking and attention to detail efficiently.

Experience

  • CUSTOMER EXPERIENCE AGENT

    Alorica Teleservices, Inc. · 2021 — 2022
    Delivered exceptional customer support by addressing inquiries and resolving issues promptly, focusing on ensuring a positive overall experience. Showcased effective communication and problem-solving abilities in managing high-volume interactions while consistently meeting performance metrics.
  • CASHIER

    Surplus Marketing Corp. · 2015 — Present
    Accurately handled transactions and provided efficient customer service in a busy setting. Developed strong attention to detail, multitasking abilities, and communication skills, which were essential for organized support.
  • CUSTOMER SERVICES ASSOCIATE

    Accenture, Inc.
    Provided high-quality customer support by managing inquiries and resolving concerns efficiently, while ensuring a positive client experience. Maintained strong communication standards in a demanding environment, consistently achieving service and quality targets.

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