Angelmae D.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Angel Mae D. is an experienced Customer Service representative and Virtual Assistant with a background in telecommunications, technology, healthcare, and property management industries. As a Customer Retention Specialist at Teleperformance, she managed inbound and outbound calls for a telecommunications account, resolving service and billing issues, educating customers on products, and documenting interactions in CRM systems. During her time as a Lead Generation Specialist at Jade Technology, Angel identified and qualified clients using multiple channels, enhanced the sales pipeline, and maintained up-to-date records of prospects. At Mynd Property Management, she provided confidential back-office support, handling reports and fines, updating records, and ensuring compliance with community policies. Her technical proficiency is backed by studies in information technology and software engineering, emphasizing skills in lead generation, customer relationship management, and sales support.
Experience
Lead Generation Specialist
Jade Technology · 2022 — 2023Identified and qualified potential clients via calls, emails, social media, and online research. Developed high-quality leads to support the sales pipeline and reach monthly or quarterly objectives. Maintained updated records of prospects in CRM systems for effective follow-up and tracking. Worked alongside sales and marketing teams to devise lead nurturing and customer engagement strategies. Conducted initial outreach to assess customer needs, present products or services, and arrange appointments for sales representatives. Analyzed market trends and customer feedback for improved targeting and conversion rates.Healthcare Account Specialist
TELEPERFORMANCE · 2022 — 2023Addressed member inquiries regarding health insurance benefits and prescription drug plans with care and accuracy. Assisted customers in areas such as coverage verification, claims status, billing issues, and medication benefits. Ensured adherence to HIPAA and company policies while delivering excellent service in a fast-paced BPO environment.Back Office Support Specialist
MYND PROPERTY MANAGEMENT · 2020 — 2022Processed reports and emails related to residential violations and fines with professionalism. Responded promptly and courteously to email queries while maintaining accurate records. Made outbound calls to provide updates or gather information, and issued violation and fine notices to residents in line with community policies. Conducted calls to address resident concerns and follow up on compliance issues.Customer Retention Specialist / Technical Support
TELEPERFORMANCEManaged inbound and outbound calls from customers to resolve service concerns, billing issues, and prevent cancellations. Offered personalized solutions and exclusive options to enhance customer loyalty. Showcased communication, negotiation, and problem-solving skills to achieve customer satisfaction and retention. Informed customers about new plans, product upgrades, and value-added services. Recorded customer interactions in CRM systems, ensuring timely follow-ups on unresolved issues. Collaborated with team members and supervisors to achieve monthly performance goals such as customer satisfaction (CSAT), retention rate, and call handling efficiency.
Skills & Expertise
Education
- Bachelor of Science and Information TechnologyAMA University Davao · 2016 — 2019
- Bachelor of Science and Information TechnologySTI College of Davao · 2014 — 2016
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