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Angelo D. — Junior Workflow Automation Specialist from Philippines

Angelo D.

Junior Workflow Automation Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Angelo D. is a seasoned Customer Support & Workflow Automation Specialist with extensive experience in streamlining business operations through intelligent automation. A graduate of Pangasinan State University with a Bachelor's in Information Technology, Angelo has honed skills in industries including logistics and healthcare. At Centrum Fuel PH, he managed shipment inquiries and coordinated logistics with proficiency in handling customer complaints efficiently. His role at 2Go Express Inc. entailed processing shipping transactions and supporting branch operations to deliver exceptional service. Currently, at MediTek LabClinic, he specializes in enhancing customer experiences by implementing AI-powered solutions and automating workflows for appointment scheduling using powerful tools like ChatGPT and Zapier. Fluent in English and Filipino, his expertise in Lead Management positions him as an asset in optimizing administrative processes and improving client interactions.

Experience

  • Customer Support/Operation/Admin

    2Go Express Inc. · 2016 — 2018
    Assisted customers with shipment inquiries and package tracking while processing shipping transactions and maintaining accurate documentation. Coordinated deliveries with drivers and warehouse personnel, addressed customer complaints, and provided timely resolutions. Supported daily branch operations and performed administrative tasks such as data entry and report preparation.

  • Clinic Appointment Setter/Automation & Customer Support

    MediTek LabClinic
    Managed patient appointment scheduling and provided customer inquiries through chat support. Implemented automation workflows for appointment booking and confirmations to enhance efficiency and customer experience.

Skills & Expertise

Chat SupportCustomer SupportAppointment Setter (Real Estate)Email ManagementAmazon AdsCustomer Service and Admin SupportExcel ExpertEmail Automation

Education

  • Bachelor of Information Technology
    Pangasinan State University · 2018 — 2023
  • High School
    Mapandan Senior High School · 2014 — 2016

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