Angelo B.

Angelo B. is an experienced Customer Service Representative with a background in the BPO industry, specializing in handling financial accounts and streaming service clients. At Teleperformance, he focused on account investigation, resolving billing discrepancies, and maintaining strict quality assurance compliance while documenting customer interactions within CRM systems. Angelo reviewed financial account details, assessed eligibility statuses, and collaborated with support teams to address complex issues, consistently meeting compliance and performance requirements. At Concentrix, he managed high-volume inbound and outbound calls, processed service inquiries, handled documentation & data entry, and worked to resolve account concerns for a major streaming service. His expertise is supported by a strong attention to detail and familiarity with call handling & customer communication standards in fast-paced environments.