Angelo H.
Mid-Level Customer Support Specialist
Actively lookingNew to PlatformAbout
I’m a dedicated Customer Service Professional with 5 years of BPO experience, including roles with iQor and Telus. I have experience handling customer inquiries, complaints, account concerns, orders, refunds, and escalations through phone, chat, and email. I’m familiar with tools such as Hostinger and Shopify for managing customer concerns, orders, and account-related tasks. I’m known for my strong communication, problem-solving, adaptability, and attention to detail, with a consistent focus on delivering efficient, empathetic, and professional customer service.
Why hire me
Employers should hire me because I bring 5 years of BPO customer service experience, strong communication and problem-solving skills, and a proven ability to handle customer concerns professionally. I’m adaptable, detail-oriented, dependable, and committed to delivering efficient solutions while maintaining a positive customer experience.
Experience
Customer Support Representative
Telus Digital · 2025 — 2026Provided basic troubleshooting and email support while assisting customers with account inquiries and upselling Yahoo plans.Technical and Customer Support Representative
iQor Inc. (MetroPCS) · 2017 — 2022Handled technical support and customer service, addressed billing, device, and account issues, and focused on mobile troubleshooting to enhance customer satisfaction.Customer Support Agent
Transcom BPO · 2016 — 2017Managed customer support responsibilities, emphasizing complaint resolution.
Skills & Expertise
Education
- BS in Hospitality Management (Undergraduate)La Consolacion College · 2014 — 2016
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