Angelu P.
Mid-Level Hospitality Operations Manager
Open to offersNew to PlatformAbout
Angelu C. is an experienced professional with a background spanning the hospitality, education, and customer service sectors across the Philippines and Thailand. She has served as Customer Service Representative at Concentrix Naga, supporting U.S. healthcare insurance clients, and has held key positions in hotels such as Reservation Manager, Hotel Manager, and Reservation Supervisor, managing online and direct bookings, extranet platforms (Agoda, Booking.com, Expedia, and more), and hotel operations for major establishments. In the education field, Angelu has been an English Teacher at multiple schools, delivering lessons to students from kindergarten to high school and facilitating English-centric curricula for various age groups. Her scope of responsibility has included front office supervision, reporting, conducting training, managing marketing efforts across digital channels, and academic instruction. She holds a BSc in Tourism from Ateneo de Naga University (Cum Laude), a Professional Teaching Certificate, 120-hour TESOL/TEFL certification, and advanced English language credentials.
Experience
Customer Service Representative, Advisor I
Concentrix Naga · 2024 — 2025Assisted members of a healthcare insurance company in the United States by receiving phone calls, building rapport and empathy with callers aged 60 and above, and providing resolutions to inquiries.English Teacher
Rabiab Suksa School · 2023 — 2023Instructed students in English across Kindergarten I, Kindergarten II, Grade 8, Grade 10, and Grade 11 levels.Home Room Teacher
Duang Jai Kindergarten School · 2022 — 2023Taught English, Mathematics, and Science to Kindergarten III pupils and oversaw student welfare in the classroom.English Teacher
Veeraya Chiang Mai School · 2020 — 2022Delivered English lessons using materials such as Activity Book, Practice Pages, Cambridge, Fun with Phonics, Extensive Reading, Extra Reading, and Fairyland for students in Grades 3 through 5.Reservation Manager
Marvin Suites Hotel and Ashley Hotel · 2020 — 2020Handled reservations for Marvin Suites Hotel and the Ashley Hotel through online and direct channels, monitored extranet platforms such as Agoda, Booking.com, Expedia, Traveloka, Travelbook, Ctrip, Acomodeo, Hotelbeds, Make My Trip, Waka Tuija, Sawadee, and hotel websites; updated and changed room rates, confirmed and prepared arrivals, assisted with front office operations, scheduled staff, and managed content for social media platforms including Facebook, Instagram, Line, and WhatsApp. Prepared reports covering inventory, guest check-ins, parking, rate references, and revenue.Teacher Assistant, Academic Affairs and International Representative
International Hotel and Tourism Industry Management School · 2019 — 2020Taught English 1-5 (Conversation, Business Communication, Grammar), and subjects in Hotel, Hospitality, and Travel and Tourism; recruited scholars and students; managed the official Facebook page for scholarships and developed videos and postings for the I-TIM Scholarship page.Substitute Teacher (Grade 1 to Grade 6)
TBIZ Technology & Business Language Education School · 2019 — PresentProvided English instruction to classes from Grade 1 to Grade 6 as needed to fill available teaching vacancies.Hotel Manager
Villa Rosita Hotel · 2019 — 2019Monitored and supported multiple hotel departments including Front Office, Housekeeping, Sales and Marketing, Food and Beverage, Human Resource, Accounting, and Maintenance; conducted interviews, trained Front Desk Associates on Standard Operating Procedures, reviewed sales reports, updated Online Travel Agency platforms such as Agoda, Booking.com, Expedia, Traveloka, AirBnb, and Travelbook, managed reservations and sales communication channels, engaged in sales activities, created hotel proposals and templates, organized and processed event bookings, developed house rules, managed credit lines with travel agencies, and handled marketing activities like social media postings, promotions, and telemarketing. Represented the hotel in meetings, negotiations, biddings, and trainings, and assisted with kitchen and buffet service for events.Reservation Supervisor and Training Officer of 2 Hotels
Villa Caceres Hotel and Robertson Hotel · 2016 — 2019Coordinated reservations for Villa Caceres Hotel and Robertson Hotel, managed multiple extranet platforms (Agoda, Booking.com, Expedia, Traveloka, Travelbook, Asia Travel), and maintained inventory updates. Trained staff for front desk, telephone operations, and room reservations; created departmental memoranda and operating procedures; prepared and processed quotations, statements of accounts, and contracts; supervised front office and reservation personnel; assisted in front office operations, represented the hotels in biddings and trainings, and compiled various sales and revenue reports.Corporate Acount Executive
Microphase Corporation · 2016 — 2016Performed telemarketing, prepared quotations, promoted I.T. products to clients, conducted client calls and onsite visits, presented sales proposals, and generated sales reports.
Skills & Expertise
Education
- Professional Teaching CertificateUniversity of the Philippines Open University · 2023 — Present
- Bachelor of Science in Tourism Major in Development Tourism ManagementAteneo de Naga University · 2012 — 2016
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