Angely Z.
Open to offersNew to PlatformAbout
Angely Z. is an experienced professional specializing in administrative support and data entry, with a focus on workflow optimization and document management. Currently studying Business Administration, Angely possesses advanced proficiency in cloud productivity tools and databases, ensuring information confidentiality and deadline adherence. Her operational acumen extends to both back-office support and customer service roles, utilizing Google Workspace and Microsoft Excel for improving efficiency. At INTER (Telecommunications), she excelled as an Operations and Sales Advisor, optimizing logistics and enhancing client interactions through CRM systems. In her role as Administrative Operations Assistant at Once Design (Architecture), she streamlined digital file management, significantly increasing information retrieval speed. Angely's tenure at Vimain, CA saw her supporting financial reconciliation and delivering customized technical consultations, consistently achieving high user satisfaction levels.
Experience
Operations and Sales Advisor
INTER (Telecommunications)Coordinated schedules between technical staff and end customers, optimizing fiber optic installation routes and minimizing wait times. Managed digital records and installation forms while adhering to strict ethical standards and data confidentiality. Developed Excel databases with coded statuses (Scheduled/In Progress/Completed) to ensure complete service traceability. Set up workflows in CRM and WhatsApp Business for proactive customer follow-up, technical issue resolution, and customer retention.Administrative Operations Assistant
ONCE Design (Architecture)Converted physical records into classified digital systems, enhancing information retrieval speed by 40%. Provided comprehensive back-office support by preparing operational reports and coordinating executive schedules to ensure project milestones were met. Managed omnichannel requests, acting as the first point of contact and ensuring proper routing to technical departments.Administrative Support and Customer Service
VIMAIN, CAExecuted financial transactions and cash reconciliation through various payment platforms, ensuring zero discrepancies in cash flow. Analyzed specific client needs to provide tailored solutions, thereby enhancing user satisfaction.
Skills & Expertise
Education
- TSU in Business Administration (4th Semester)Colegio Universitario de Administración y Mercadeo
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