Anggi M.
Mid-Level Customer Relations Executive
Open to offersNew to PlatformAbout
I’m a detail-oriented professional with experience across customer relations, e-commerce, finance, sales, and supply chain operations. In my current role as a Customer Relations Executive at DAShop, I handle customer inquiries and complaints, resolve product-related issues, and help maintain a positive customer experience.
I also work as a Finance & Accounting Staff at PT. SBG, where I manage financial transactions and prepare accurate financial reports. Previously, as a Supply Chain Officer at PT. Medan Sugar Industry, I maintained 98% inventory accuracy through effective purchase order management and material availability tracking.
My background also includes sales experience at PT. Astra International Daihatsu Sales Operation and an early-career role as a Finance Intern at the Regional House of Representatives of North Sumatra Province.
I’m comfortable working with Microsoft Excel, ERP systems, data entry, documentation, and operational coordination. I’m adaptable, organized, and detail-oriented, with the ability to work independently and communicate effectively in a remote environment.
Why hire me
I bring a diverse professional background, strong attention to detail, and a reliable approach to my work. With experience in customer relations, e-commerce, finance, sales, and supply chain, I can adapt quickly to different tasks and business needs. I’m a fast learner, organized, and committed to delivering accurate, high-quality work.
Experience
Customer Relations Executive
DAShop · 2023 — PresentAddressed customer complaints by assessing their needs and delivering appropriate resolutions. Responded to inquiries about products, orders, payments, and shipments promptly. Ensured customer satisfaction and stable store ratings through effective handling of issues. Conducted quality checks on products pre-shipment to verify their condition.Finance & Accounting Staff
PT. SBG · 2023 — PresentAccurately recorded and organized daily financial transactions. Generated monthly and annual financial reports utilizing Microsoft Excel. Maintained trial balance records relevant to financial reporting. Developed and managed invoices and financial documents through Microsoft Excel and Word.Supply Chain Officer
PT. Medan Sugar Industry · 2020 — 2023Achieved 98% stock accuracy by conducting daily inventory monitoring and data updates using the company ERP system and Microsoft Excel. Oversaw Purchase Orders, made material stock adjustments, and managed receiving processes to guarantee material availability for uninterrupted production. Ensured the timely updating of material and PO data within the company system to facilitate coordination and approval between sites and the Head Office. Liaised with suppliers and internal users via email regarding material needs, deliveries, and related documentation. Assisted in internal and external audits, addressing findings efficiently through coordination.Sales & Marketing
PT. Astra International Daihatsu Sales Operation · 2019 — 2020Met sales targets in the second month of probation, leading to permanent employment. Handled product knowledge, customer interactions, negotiations, and sales processes from initial inquiry to delivery. Followed up with prospects to cultivate qualified sales opportunities. Processed Delivery Orders through the company system and ensured effective after-sales service.Finance Intern
Regional House of Representatives of North Sumatra Province · 2018 — 2019Provided support for financial data entry, documentation, and verification of records within the Finance Department.
Skills & Expertise
Education
- Associate Degree in AccountingUniversitas Sumatera Utara (USU) · 2013 — 2018
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