Angie B.
Mid-Level Billing Customer Service Representative
Open to offersNew to PlatformAbout
Angie B. is an experienced Customer Service Representative – Billing Specialist based in Cebu, Philippines, with a professional history at iPloy OPC from 2021 to 2026. She handled payment processing, reviewed patient accounts, addressed denied claims, and managed overpayment retractions, collaborating with different departments to ensure accuracy in healthcare billing. Angie efficiently managed inbound and outbound calls, live chat, and email support, utilizing platforms such as Microsoft Office, Spreadsheets, Freshdesk, Brightree, and AR dashboards while adhering to HIPAA compliance regulations. Her skills also encompass using HCPS codes for DME Equipment and insurance denial codes. Previously, Angie worked as an ESL Teacher at Genius English Academy, teaching English language fundamentals to international students, including beginners and IELTS candidates.
Experience
Customer Service Representative- Billing Specialist
iPloy OPC · 2021 — 2026Processed payments and reviewed patient accounts as a billing specialist. Requested rebills for denied claims and handled retractions for overpayments. Collaborated with various departments to ensure accuracy on patient accounts. Managed supervisory calls for escalated accounts. Provided support through inbound/outbound calls, live chats, and email.ESL Teacher
Genius English Academy · 2017 — 2020Taught English as a Second Language to students from diverse backgrounds. Focused on developing vocabulary, writing, reading, grammar, and listening skills, catering to learners ranging from beginners to those preparing for IELTS.
Skills & Expertise
Education
- Bachelor of Elementary EducationUniversity of Cebu Lapu-Lapu and Mandaue · — — 2016
Interested in this professional?
Sign in as an employer to save this profile or invite Angie B. to a job.
Sign in as an employer