Aniefiok W.
Junior IT Support Specialist
Open to offersNew to PlatformAbout
Aniefiok W. is a Cybersecurity and IT Support professional based in Ikeja, Lagos, with hands-on experience in system administration across Windows & Linux environments within the security and defense industry. Having held roles at Proforce and Nexus in Lagos, Aniefiok W. has managed user accounts, resolved hardware and software issues, and implemented secure system configurations. He has contributed to network security and monitoring, incident response, and endpoint security management by monitoring traffic, identifying threats, and performing vulnerability assessments. With a Bachelor of Science in Computer Science focused on cybersecurity, IT support, and digital forensics from University of the People, Aniefiok W. demonstrates practical expertise in identity & access management (IAM), system updates, and ticketing operations, ensuring the resilience and integrity of IT infrastructures.
Experience
IT Support
Proforce · 2024 — 2026Diagnosed and resolved system and connectivity issues for end users. Handled user account management, including permission adjustments and password resets. Ensured IT equipment was maintained and functional. Logged support tickets to track and facilitate timely resolutions. Participated in data backup and recovery operations.IT Technician
Nexus · 2026 — PresentResponded to user inquiries and troubleshot technical issues through phone, email, and in-person support. Installed and configured computer systems, printers, and software applications. Identified hardware and software faults, providing prompt solutions. Escalated more complex matters to senior IT staff as needed. Maintained accurate documentation of issues and resolutions in the ticketing system.IT Support / Cybersecurity Intern
Proforce · 2024 — 2024Delivered technical support to users, addressing hardware, software, and network problems. Helped monitor network traffic to detect potential security threats. Installed, configured, and maintained operating systems and security tools. Conducted routine system updates, patches, and vulnerability assessments. Assisted in incident response and recorded security events. Instructed users on fundamental cybersecurity best practices.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceUniversity of the People · — — 2024
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