Anil B.
Senior IVR Development Engineer
Open to offersNew to PlatformAbout
Anil B. is a highly accomplished Senior Contact Center Engineer with 17 years of experience in software development, specializing in IVR and conversational AI applications. Anil has a robust track record of spearheading teams in developing and maintaining complex systems, notably for the insurance and healthcare sectors. During his tenure at Meridian IT Inc., he contributed significantly to the development of IVR applications using Avaya Orchestration Designer for Aflac Insurance and Amazon Lex for Waltz Health. Previously, at Mphasis Ltd., Anil designed solutions to seamlessly integrate client IVR systems with the Kore platform, showcasing his expertise in Java, Python, and VXML. His earlier role as a Technical Manager at HCL Ltd. saw him leading projects for Google, employing platforms such as Google Dialogflow. His proficiency extends to project management, working with a wide array of technologies like Genesys and Amazon Connect, demonstrating his capability to deliver comprehensive software solutions.
Experience
Sr. Contact Center Engineer
Meridian IT Inc. · 2024 — PresentDeveloping and maintaining IVR applications for Aflac Insurance company contact center using Avaya Orchestration Designer, Avaya Tools, and Java Technologies. Engaged in front-end and back-end system development for IVR applications at Waltz Health company contact center utilizing Amazon Connect and Lex, Azure Copilot Studio.IVR Architect
Mphasis Ltd. · 2024 — 2024Providing end-to-end solution design for the integration of clients' IVR systems with the Kore platform. Collaborating with clients, project managers, and tech leads to design IVR solutions, including call flow and integration design, while supporting team members with development, code reviews, and test case reviews.Technical Manager
HCL Ltd. · 2020 — 2024Leading a team in the development and maintenance of IVR applications for Google customer care across various products such as Devices & Services, AdWords, YouTube, Google Pay, and G-Suite using Google Telephony Platform and Google Dialogflow.Specialist
Infosys · 2018 — 2020Directing a team in the development and maintenance of Verizon customer care applications, including CallBack and Payroll, using CISCO Voice Genie, Genesys, and Avaya OD along with CCXML, VXML, and J2EE Technologies. In addition, involved in data analytics and processing utilizing ODI, SSIS, SSRS, and Talend.Specialist
Verizon Data Services India · 2014 — 2018Leading a team to develop and maintain Verizon customer care applications like CallBack and Payroll using CISCO Voice Genie, Genesys, and Avaya OD with CCXML, VXML, and J2EE Technologies. Engaged in data analytics and processing tasks using ODI, SSIS, SSRS, and Talend.Software Developer
Sunoray Solutions Pvt Ltd · 2012 — 2014Responsible for designing, developing, deploying, and maintaining voice applications employing JSP, VXML, and Servlets, as well as NVP for voice browsing and Postgres for database management.Application Developer
OnMobile Global Ltd. · 2009 — 2011Involved in the design, development, and maintenance of speech recognition applications for OnMobile’s MMP-2000 and Ozone platforms, enhancing programming and networking skills.
Skills & Expertise
Education
- Master of Computer ApplicationsBBCIT, Hyderabad · 2005 — 2008
- Bachelor of Science in MathematicsGovt Degree College, Peddapalli · 2002 — 2005
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