Anjanette A.
Senior Customer Service Process Delivery Specialist
Open to offersNew to PlatformAbout
Anjanette A. is a detail-oriented Process Delivery Specialist with over 9 years of experience supporting customer service, operations, and recruitment within business process outsourcing (BPO), banking, corporate, and healthcare sectors. She has managed high-volume email and chat support at organizations such as IBM Philippines and Concentrix, where she resolved inquiries, escalated complex issues, and ensured accurate data entry and process compliance. Anjanette’s background at BDO Unibank includes processing financial transactions and maintaining documentation in line with banking regulations. She has also provided back-office and administrative operations for travel and healthcare, collaborating with cross-functional teams to facilitate smooth administrative operations and maintain detailed records in CRM and automated systems. Fluent in English and Tagalog, Anjanette is skilled in managing documentation and supporting process coordination in fast-paced environments.
Experience
Process Delivery Specialist – Recruitment Support
IBM Philippines · 2022 — PresentProvided support via email and phone to applicants concerning pre-onboarding requirements and inquiries related to recruitment. Collaborated with internal recruitment teams to address onboarding issues and ensured effective candidate processing. Escalated complex matters to relevant departments and maintained precise documentation of applicant interactions and recruitment status.Chat Support Specialist
Concentrix · 2020 — 2022Managed customer inquiries and complaints through chat support channels, resolving billing, service, and account issues while upholding high customer satisfaction. Accurately documented interactions in CRM systems for effective tracking and reporting. Engaged in handling multiple chats concurrently while adhering to service level agreements (SLAs).Client Service Associate (Universal Teller / New Accounts / Marketing)
BDO Unibank · 2016 — 2020Executed financial transactions such as deposits and withdrawals, along with providing account services. Assisted customers with applications for new accounts and inquiries regarding banking products while ensuring compliance with banking policies and financial regulations. Delivered frontline customer service while guaranteeing accuracy in financial documentation.Customer Service Representative / Back OfMice Agent
Stellar Philippines · 2015 — 2016Delivered customer support for airline passengers concerning bookings and travel inquiries. Processed requests and documentation related to travel issues and assisted with back-office administrative tasks and system updates.Provider Service Assistant
Hinduja Global Solutions · 2014 — 2015Managed inbound inquiries from healthcare providers regarding member benefits and insurance coverage. Supported benefits verification and healthcare account assistance while documenting provider interactions in system records and escalating issues as needed.
Skills & Expertise
Education
- Bachelor of Science in Travel ManagementOur Lady of Fatima University · 2010 — 2014
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