Ankia P.

Handled incoming phone calls while delivering client service. Managed various visa applications and arranged travel itineraries, flights, and bookings. Created quotes using Unleashed and generated purchase orders and invoices with XERO accounting software. Oversaw the maintenance of office supplies and inventory. Recorded stock movement through sign in and sign out procedures. Assisted with stock takes and inventory management. Facilitated remote consultations and conducted site visits with clients. Developed and refined documents, records, and presentations. Ensured database records were accurate and up to date. Conducted employee onboarding and training, and compiled safety files. Participated in health and safety meetings by taking minutes and managing roll-out plans as needed. Provided support to clients online and managed maintenance plans for technicians. Monitored systems in the database and documented incident reports for analysis. Prepared weekly reports for AI training purposes and updated COC documentation for installations. Managed booking and tracking of shipments, both import and export, and assisted in production runs. Handled repair and warranty requests, tracking serial labels, and executed procurement duties for import/export and sourcing.

Performed administrative tasks to support daily operations. Coordinated bookings, appointments, and scheduling. Maintained organized filing systems compliance. Managed attendance records, overtime, and wages. Processed invoices on Broll/CBRE Excellerate and managed quotations using Sage. Responded to incoming calls and assigned technicians to jobs efficiently. Conducted statutory compliance duties, including UIF, Compensation Fund, and VAT submissions. Opened and nurtured supplier accounts and relationships. Prepared and maintained financial statements and reports accurately. Oversaw daily finance duties for efficiency and processed invoices while monitoring payments on Sage. Reviewed financial statements and controlled company expenses. Assisted with procurement by sourcing and purchasing. Supported project management activities through planning and coordination. Drafted and reviewed employee contracts and managed employee warnings and meetings. Conducted daily inspections and inventory management.