Ankit K.
Mid-Level MIS and Customer Experience Analyst
Open to offersNew to PlatformAbout
Ankit K. is a seasoned MIS Executive Cum Customer Experience Associate based in Delhi, bringing extensive experience from diverse roles in the e-commerce and hospitality industries. At Perfora in Gurgaon, Ankit excelled in managing and analyzing MIS data, optimizing inventory management, and generating detailed sales reports across platforms. His proficiency in Power BI and analytics and advanced Excel operations, including Pivot Tables and VLOOKUP, enabled him to deliver actionable insights for business decisions. He also played a pivotal role at Fabhotels, where he coordinated MIS data analysis for customer bookings nationwide, managed back-office operations, and addressed customer escalations via social media to maintain high service standards. With a foundation in CRM systems like Salesforce and Freshdesk, Ankit effectively handled customer interactions at Dhani, ensuring client satisfaction and support. Ankit's technical foundation is complemented by a Bachelor of Business Administration and a Diploma in Mechanical Engineering.
Experience
Regional MIS
Foxtale · 2025 — 2026Utilized MASSIST software to track daily sales conducted by BDE. Handled DSR and SNS reports along with primary and secondary data analysis. Engaged with customers through calls, WhatsApp, and email for data collection.MIS Cum Customer Experience Associate
Perfora · 2023 — 2025Analyzed and managed MIS data pertinent to customer orders, product sales, and revenue generation across various platforms. Maintained inventory by ensuring proper SKU generation and tracking out-of-stock items. Compiled weekly and monthly sales performance reports for the website and other marketplaces, ensuring accuracy and meaningful insights. Engaged with customers via calls, WhatsApp, and email. Worked with Lime chat and Fresh desk software.Customer Delight Officer
Fabhotels · 2022 — 2023Evaluated MIS data related to customer bookings throughout India and coordinated with Area and Regional Managers during hotel transitions. Addressed customer concerns by managing social media escalations. Supervised back office operations to ensure service quality. Developed inventory management strategies for better resource allocation and enhanced communication efficiency through hotel email processes. Used CRS, Salesforce, and Fresh desk software to facilitate operations and reporting.Customer Support Executive
Dhani · 2022 — 2022Provided high-quality customer support, efficiently addressing inquiries and assisting clients with platform navigation during inbound calls. Maintained professionalism in all customer interactions to enhance satisfaction. Managed client communications effectively using CRM, Fresh desk, and Salesforce software.Production Engineer
Bajaj Motors · 2017 — 2018Operated the induction hardening machine within the cam shaft department to improve production efficiency. Compiled end-of-day Excel reports outlining daily production metrics for management. Presented quarterly updates to stakeholders, focusing on past production and future feasibility.
Skills & Expertise
Education
- Bachelor of Business AdministrationAryabhata Knowledge University · — — 2021
- Diploma: Mechanical EngineeringState Board of technical Education · — — 2015
- Secondary (10th)National Institute of Open Schooling · — — 2012
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