Ann G.
Senior Financial Analyst
Open to offersNew to PlatformAbout
Mary Ann F. is a seasoned Financial Analyst with over 16 years in the finance and operations domain, specializing in financial reporting, budgeting, and billing operations. With substantial experience at Intelogix and OpenText Inc, she has mastered the art of managing monthly financial reports, forecasting, budgeting, and variance analysis for multiple business units. Her responsibilities have included ensuring timely financial data accuracy, leveraging advanced tools like Excel, Power BI, SAP, and Oracle. Mary Ann's expertise extends to billing management, where she served as a Subject Matter Expert for OpenText Inc's North America Billing Help Desk. Her strong analytical skills have driven process improvements, enhanced data integrity, and operational efficiency across enterprises. With a background in A.B. Mass Communication from Pamantasan Ng Lungsod Ng Pasay, she brings a comprehensive approach to financial operations and executive reporting in fast-paced business environments.
Experience
Financial Analyst
Intelogix · 2024 — 2025Managed the monthly financial reporting, forecasting, budgeting, and variance analysis across multiple business units. Maintained financial trackers and reporting schedules to facilitate month-end close and executive reporting. Collaborated with Finance, HR, Procurement, and Operations to ensure the accuracy of financial data. Prepared reconciliations, accruals, journal entries, and supporting documentation. Developed automated reports in Excel and Power BI to enhance reporting efficiency. Ensured timely completion of operational and financial deliverables.Sr. Financial Analyst
OpenText Inc · 2019 — 2024Led initiatives for financial forecasting and budgeting in a global context, providing variance analysis to guide executive decision-making. Improved reporting workflows by facilitating cross-departmental collaboration for the timely delivery of financial data. Identified and executed process improvements to enhance data integrity and operational efficiency. Managed complex financial datasets using Oracle and NetSuite OpenAir to increase reporting accuracy. Analyzed financial trends and communicated findings to management to support strategic business planning.Billing Analyst
OpenText Inc · 2015 — 2019Acted as the Subject Matter Expert for the North America Billing Help Desk, managing high-volume ticket queues while ensuring compliance with SLA requirements. Facilitated complex billing resolutions in collaboration with Order-to-Cash teams and internal stakeholders. Focused on achieving excellence in invoice accuracy and purchase order validation, leading to a significant reduction in billing discrepancies and improved customer payment cycles. Oversaw functional queues, ensuring timely ticket resolution within stringent SLA metrics while utilizing Siebel CRM and MS Office tools for record maintenance.Customer Care Representative
24/7 Customer Inc · 2011 — 2015Provided high-quality support in a dynamic environment, consistently achieving a 90% customer satisfaction rating. Evaluated customer feedback to identify areas for process improvements to enhance service delivery and operational efficiency. Collaborated with sales and management teams to recognize customer pain points and develop effective, long-term solutions. Managed customer interactions and tracked service performance metrics using Salesforce and SAP AO. Delivered primary support to both internal and external customers, ensuring proactive resolution of concerns.
Skills & Expertise
Education
- A.B. Mass CommunicationPamantasan Ng Lungsod Ng Pasay · 2004 — 2008
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