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Ann J. — Mid-Level Customer Service and Technical Support Representative from Philippines

Ann J.

Mid-Level Customer Service and Technical Support Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Ann Joy B. D. is a dedicated professional in the field of Customer Service and Technical Support, specializing in billing, sales, and healthcare-related issues. With a strong foundation in billing and sales support for Bell Canada and significant experience in technical support for Bell Mobility, Ann Joy has honed her skills in providing comprehensive client solutions. Her career includes roles as a Customer Service Representative for well-known companies such as AT&T Uverse, DirecTV, and Equifax, and as a Chat Support Representative for GoDaddy. She possesses excellent verbal and written English communication skills, and demonstrates proficiency with Microsoft Office applications. Committed to following HIPAA Privacy and Security Rules, she is well-equipped to handle confidential information. Ann Joy B. D. holds a Bachelor of Science in Marine Engineering from the University of Saint Anthony and is a Civil Service Exam passer at the professional level.

Experience

  • Customer Service Representative

    CONCENTRIX CVG INC. · 2025 — Present
    Handled customer inquiries and provided solutions while adhering to company guidelines.
  • Chat Support Representative

    QUANTRICS INC. · 2018 — 2019
    Assisted clients through online chat, addressing their concerns efficiently.
  • Patient Support

    SUTHERLAND GLOBAL SERVICES · 2016 — 2018
    Managed appointment setting and addressed medical and billing concerns for clients.
  • Customer Service Representative

    INTELENET GLOBAL SERVICES · 2016 — 2018
    Provided support for AT&T Uverse, ISM, DIrecTV, and Equifax, effectively resolving client issues.
  • Chat Support Representative

    GoDaddy · 2016 — 2018
    Engaged with customers through chat to resolve queries and provide assistance.
  • Cashier

    JOLLIBEE FOODS CORP. · 2016 — 2018
    Processed customer transactions and maintained excellent service standards.
  • Engine Cadet

    REGINA SHIPPING LINES · 2015 — Present
    Assisted in engine room operations and learned maritime engineering practices.

Skills & Expertise

Education

  • Bachelor of Science in Marine Engineering
    University of Saint Anthony · 2016 — 2020

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