3 viewsTalent
Ann P. — Mid-Level Customer Service Specialist from Philippines

Ann P.

Mid-Level Customer Service Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Ann P. is a dedicated professional specializing in customer service, with a notable background in turning client challenges into positive experiences. She began her career as an on-the-job trainee at Smallville 21, contributing to lead generation and donor creation. Ann P. has served various roles across different industries, including a position in a car insurance account at Telus International, handling major financial accounts like Capital One at IQOR, and working as a scheduler and VA/cold caller in health insurance with Liberty Health. Her expertise is supported by strong capabilities in Microsoft Office applications, efficient multitasking, and adept telephone answering skills. Notably, she holds a Bachelor of Science in Tourism from Central Philippine University, showcasing her broad educational foundation that complements her professional endeavors. Fluent in both English and Filipino, Ann is praised for her leadership qualities and the ability to quickly find and obtain information and documents.

Experience

  • VA/COLD CALLER

    Liberty Health (Health Insurance) · 2025 — 2026
    Conducted cold calling and assisted with various virtual assistant tasks.
  • Scheduler

    Doorstep ProCare Management Outsourcing · 2023 — 2024
    Coordinated scheduling tasks and handled customer service interactions.
  • Financial Account (Capital One)

    Doorstep ProCare Management Outsourcing · 2022 — 2023
    Handled customer inquiries and financial account management responsibilities.
  • Financial Account

    IQOR · 2021 — 2022
    Managed customer interactions and provided support related to the UBER account.
  • Lead Generation Creation & Donor

    Telus International · 2019 — 2020
    Focused on generating leads for car insurance and facilitating donor connections.
  • On the Job Trainee

    Smallville 21 Kong Language · 2018 — 2019
    Assisted in various tasks related to customer service and language support.

Skills & Expertise

Education

  • Bachelor of Science in Tourism
    CENTRAL PHILIPPINE UNIVERSITY · 2012 — 2018

Interested in this professional?

Sign in as an employer to save this profile or invite Ann P. to a job.

Sign in as an employer