ANN M.

Ann M. has a Bachelor of Science in Computer Studies from San Pablo Colleges. With over nine years of experience in the technology and customer service industries, she has honed her expertise at Concentrix Philippines Inc. as a Sr. Advisor I in Technical Support for the AT&T Telco Account and Pearson Account. Her responsibilities included creating and managing online accounts, facilitating payments, refunds, and billing disputes, as well as managing wireless plans and assisting in digital book transactions. After her tenure at Concentrix, Ann transitioned to Cognizant Philippines, enhancing her customer service skills in a project-based role for the Lime Account. This role involved the booking and rental of bikes and scooters. Currently, she is at Nowcom Global Services, LLC, where she works as a Customer Service Associate, focusing on financial account tasks related to auto finance collections and cash loans. Ann's career is marked by her commitment to operational excellence in digital assistance and financial service sectors.