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ANNA M. — Senior Administrative Virtual Assistant from Philippines

ANNA M.

Senior Administrative Virtual Assistant

Philippines Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Anna M., based in Kalibo, Aklan, brings over 13 years of professional experience primarily in the food and retail industry, along with substantial roles in hotel and construction administrative management. With a noteworthy ability to manage data for 400 people, she has excelled in managing daily operations and customer service tasks. Her career highlights include leadership roles such as Sales Manager at Leylam and DH Café and Human Resource Officer at both Filbake Food Corporation and Hammer Pacific Cons. / Mandarin Bay Hotel. Additionally, Anna has also gained considerable experience as a Restaurant Manager at Mang Inasal Restaurant and as an Executive Secretary at Paradise Garden Hotel and Restaurant. She is skilled in Organizational & Administrative Proficiency, adept with VA Tools and Technology like Microsoft and Google Workspace, and proficient in Customer Service & Operations Support. Anna's education includes a Bachelor of Science in Hotel and Restaurant Management from Northwestern Visayan Colleges. Through various seminars and training, such as Operations Management and Business Transformation, she has continued to refine her expertise, making her highly adaptable for roles in administration and operations coordination.

Experience

  • Sales Manager

    LEYLAM and DH CAFÉ · 2022 — Present
    Oversees sales operations and customer interactions while managing the café's performance.
  • Human Resource Officer

    FILBAKE FOOD CORPORATION · 2021 — 2022
    Managed human resource tasks and supported employee relations within the organization.
  • Online Associate

    Lazada & Shopee · 2021 — 2022
    Engaged with customers and provided support on e-commerce platforms.
  • Chat Moderator

    LMS · 2020 — 2021
    Moderated chat interactions and ensured compliance with community standards.
  • Human Resource Officer

    HAMMER PACIFIC CONS. / MANDARIN BAY HOTEL · 2019 — 2020
    Handled various human resource functions and supported staff management in a hotel environment.
  • Appointment Setter

    Linkserve Solutions · 2020 — Present
    Scheduled appointments and coordinated communications for the business.
  • Restaurant Manager

    MANG INASAL RESTAURANT – KALIBO · 2015 — 2019
    Managed restaurant operations, staff coordination, and ensured customer satisfaction.
  • Executive Secretary

    PARADISE GARDEN HOTEL AND RESTAURANT · 2014 — 2015
    Provided administrative support to management and organized office operations.
  • Barista / Cashier

    COFFEE BREAK INTERNATIONAL · 2013 — 2014
    Prepared beverages and managed transactions while interacting with customers.
  • Front Office Staff

    LA CARMELA DE BORACAY · 2013 — Present
    Assisted with front office operations and guest services.

Skills & Expertise

Education

  • Bachelor of Science in Hotel and Restaurant Management
    Northwestern Visayan Colleges · 2009 — 2013

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